How to access help and advice for your pet from vetfone.
As part of your policy you have 24 hour freephone access to vetfone.
vetfone is staffed by qualified RCVS vet nurses and they can advise on all aspects of being a pet owner, from grooming and feeding to behavioural advice.
You can call them any time of day or night on 0800 072 8190.
E-mails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.
For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.
If your query is not urgent, please fill in our online form and we will get back to you within 5 days.
Claims: 0330 100 7801
Existing customers: 0330 102 3638
Sales: 0330 100 7824
Claims: Monday to Friday, 9am to 5pm
Existing customers and sales: Monday to Friday, 8am to 6pm and Saturday, 9am to 5pm
Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
MORE THAN Customer Relations Team
PO Box 255