What is vetfone and how can I use it?

How to access help and advice for your pet from vetfone.

As part of your policy you have 24 hour freephone access to vetfone.

vetfone is staffed by qualified RCVS vet nurses and they can advise on all aspects of being a pet owner, from grooming and feeding to behavioural advice.

You can call them any time of day or night on 0800 072 8190.

Contact us

Email or call


Please include your policy number, name and personal contact information and for security reasons, please don't send payment information via email. We’ll respond to your message within 24 hours, Monday to Friday.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

0330 102 3638

Monday to Friday, 8AM to 6PM | Saturday, 9AM to 5PM | Sunday, closed.