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Customer help / Pet insurance / Policies & cover /

What is vetfone and how can I use it?

How to access help and advice for your pet from vetfone.

As part of your policy you have 24 hour freephone access to vetfone.

vetfone is staffed by qualified RCVS vet nurses and they can advise on all aspects of being a pet owner, from grooming and feeding to behavioural advice.

You can call them any time of day or night on 0800 072 8190.

Email us

We'll do our very best to get back to you within 5 days. Due to the high demand we are experiencing, this may take a little longer, however rest assured will we respond to your query.

 

E-mails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.

For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

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You need to provide us with a number for us to call you back on if we need to discuss your policy.

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Please enter the best number to call you back on if we need to discuss your policy.

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You can tell us about a change to your policy up to 30 days in advance. Please don't enter a date in the past or anything over one month in the future.

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For security reasons. please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

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If your query is not urgent, please fill in our online form and we will get back to you within 5 days.

Claims: 0330 100 7801

Existing customers: 0330 102 3638​

Sales: 0330 100 7824

Opening hours

Claims: Monday to Friday, 9am to 5pm

Existing customers and sales: Monday to Friday, 8am to 7pm and Saturday, 9am to 5pm

Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

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MORE THAN Customer Relations Team
PO Box 255
Wynmondham
NR18 8DP

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About Us

MORE THAN is a trading name of Royal & Sun Alliance Insurance plc, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).

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