How to make a landlord insurance claim
Claims & Emergency Helpline
Call us 24/7, 365 days a year to speak to one of our advisers. If you've added Home Emergency (an optional extra) to your policy, we'll pay up to £1000 to cover the cost.
Must use an authorised tradesperson. Calls may be monitored and recorded.
Freephone Advice Line
Our advice line puts you in touch with a highly qualified expert who can offer assistance on a wide range of issues from legal or tax advice, to health and safety issues.
Calls may be monitored and recorded.
Here to help when things go wrong
From a water leak to legal advice, such as a dispute with your tenants
Are you covered?
Before you get in touch, make sure you've checked the following:
Your policy schedule - it's easy to forget the cover you bought so take a moment to check the document we sent you when you bought your landlord insurance. It contains your unique policy number and the personal details you gave us.
Your policy cover excess - your policy schedule lists the excesses payable if you make a claim. Have you investigated the repair or replacement cost? Is it worth making a claim?
It's easy to make a claim
We've made our claims process easy so that you can concentrate on getting on with day-to-day life
Tell us what's happened
If you need to make a claim, it's a good idea to have your policy schedule to hand and to note down the details of any damage. It helps us to process your claim as quickly as possible.
To submit your claim, call us on 0330 102 4098.
Please visit our contact us page to see our opening hours.
What happens next?
We're here to help
If you have hearing or speech difficulties you can use Relay UK via textphone by adding 18001 before dialling; or simply download the Relay UK app on your mobile or tablet.