Every 35 seconds, someone chooses MORE THAN ^

Every 35 seconds, someone chooses MORE THAN ^

Protecting customers with insurance since 2001

Make a claim

How to make a landlord insurance claim

Claims and Emergency Helpline

0330 102 4098

Call us 24/7, 365 days a year to speak to one of our advisers. If you've added Home Emergency (an optional extra) to your policy, we'll pay up to £1000 to cover the cost.

Must use an authorised tradesperson. Calls may be monitored and recorded.

Freephone Advice Line

0145 525 5015

Our advice line puts you in touch with a highly qualified expert who can offer assistance on a wide range of issues from legal or tax advice, to health and safety issues.

Calls may be monitored and recorded.

Here to help when things go wrong

From a water leak to legal advice, such as a dispute with your tenants

Are you covered?

Before you get in touch, make sure you've checked the following:

Your policy schedule - it's easy to forget the cover you bought so take a moment to check the document we sent you when you bought your landlord insurance. It contains your unique policy number and the personal details you gave us.

Your policy cover excess - your policy schedule lists the excesses payable if you make a claim. Have you investigated the repair or replacement cost? Is it worth making a claim?

It's easy to make a claim

We've made our claims process easy so that you can concentrate on getting on with day-to-day life

Tell us what's happened

If you need to make a claim, it's a good idea to have your policy schedule to hand and to note down the details of any damage. It helps us to process your claim as quickly as possible.

To submit your claim, call us on 0330 102 4098.

Please visit our contact us page to see our opening hours.

What happens next?

Once you've submitted a claim, a claims handler will keep you updated on its progress. Depending on the claim, we can also put you in touch with our authorised trasdespeople.

If you have hearing or speech difficulties

You can use Relay UK via textphone by adding 18001 before dialling; or download the Relay UK app on your mobile or tablet.