Contact us about your LOW MILER car insurance
What would you like to do today?
Contact us about your LOW MILER insurance
We'll do our very best to get back to you within 5 days. Due to the high demand we are experiencing, this may take a little longer, however, rest assured we will respond to your query.
Emails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.
For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.
Claims
Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Opening hours
Monday to Friday: 8am to 6pm
Saturday: 8am to 4pm
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
If your query is not urgent, please fill in our online form and we will get back to you within 5 days.
Existing customer queries
Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Opening hours
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
If your query is not urgent, please fill in our online form and we will get back to you within 5 days.
Emergency helpline - if you've been involved in an accident where anyone is injured
Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Opening hours
24 hours a day, 7 days a week
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
The device is smaller than a smartphone and is connected to your car’s OBD-II socket (on-board computer socket); this is usually found around the dashboard or footwell below the steering wheel.
The LOW MILER device will be sent in the post to your home address. This usually takes up to 5 days to arrive from the date you purchased your policy.
Once the device is fitted it will record information about how many miles you drive and where your car is kept overnight.
We will send you updates monthly by email on your mileage used.
Yes, you can drive your car as soon as your policy has started.
However, it’s important you fit the LOW MILER device to your car as soon as you receive it in the post, or by the day your cover starts.
Don’t worry if you plug it in early, we won’t start to count your miles until your policy has started so you can fit the device straight away.
Your policy will be cancelled if the device is not fitted within 7 days of your cover starting.
If you were to have an accident when the device was not fitted then there is an additional excess of £500 which would apply along with any other compulsory and voluntary excess on your policy.
We will waive the additional excess if you have an accident before you receive your smart device. If an accident occurs after you receive the device, but it was not installed, then the additional excess will apply.
The LOW MILER device will be sent in the post to your home address.
It will be posted through your letterbox and will include a fitting instruction leaflet, so you can easily fit the device to your car.
This usually takes up to 5 days to arrive from the date you purchased your policy.
You can view, print and save your Policy wording, charges and fees, Essential information and Insurance Product Information Document in your online portal.
To get your Certificate of Motor Insurance or proof of your no claim bonus please contact us.
MORE THAN will stop offering LOW MILER car insurance as part of our product range for new customers from Sunday 30 April. For renewing customers, this will be from Wednesday 31 May.
If you're a current customer with us, there is no need to worry. Your car will continue to be insured and your cover will carry on as normal. You can get in touch with us to make a claim and make any other changes in all the usual ways.
We will contact you in plenty of time before you have to take any action, with details about your options and what the next steps will be.
MORE THAN continues to remain a strong brand in the marketplace for home and pet insurance. A business decision has been made to concentrate on these products and withdraw from providing MORE THAN car insurance in 2023.
No, your current MORE THAN car, SMART WHEELS or LOW MILER policy, will continue unaffected; you will be able to make changes, claim and contact us as normal.
If you are an existing MORE THAN customer with a home or pet policy, there is no impact to your insurance.
We will send you an email (which will also go into your online portal) around 3 weeks before your current policy renewal date, to confirm that you will need to arrange your car insurance with an alternative provider with effect from your policy expiry date.
Further details on your options and next steps will be contained in our communication sent out to you ahead of your policy expiring.
We are able to provide communications in alternative formats if required and you can contact us in the usual way to request this.
No, your ongoing car insurance claim will continue to be dealt with by MORE THAN until the claim has been closed.
If the incident you are reporting occurs prior to the end date of your existing policy, you should report your car insurance claim to MORE THAN in the normal way. If the incident you want to report occurs after your car insurance cover has moved to another provider, you should report it to your new car insurance provider.