Upgraded home emergency cover
Upgrade with up to £1,000 of home emergency cover and get 24/7 help and support.
Must use a MORE THAN authorised tradesperson. The cover is not available for the first 7 days the policy is taken out.
What is home emergency cover?
A home emergency is an event that causes your home to become unsafe, insecure or cause damage to your home or contents.
We give you up to £200 home emergency assistance cover as standard. If you experience an emergency, such as a burst water pipe, which leaves your home unsafe or could cause further damage to your home or contents. Call us 24/7, and we’ll aim to get a MORE THAN authorised tradesperson with you within 4 hours of a customers' call in 78% of cases (based on MORE THAN data from June 2020 to May 2021).
Want to increase your cover to up to £1,000 or include cover if your boiler breaks down (boiler age and servicing restrictions apply), then upgrade to our home emergency cover to help with those repairs.
What does home emergency cover?
We have 2 types of home emergency cover, see our comparison table to help you understand what best suits your needs:
Home emergency assistance vs upgraded home emergency cover
Home emergency assistance
Upgraded home emergency cover
Up to £1,000 cover
* Boiler age and servicing restrictions apply.
Tenants are unable to buy our upgraded home emergency cover.
Does upgraded home emergency cover boilers?
Our home emergency cover includes boiler repairs if you lose heating in your home.
If your boiler breaks and cannot be repaired or is too expensive to repair (costs more than a new boiler of similar make and model, including installation), we will pay up to £500 towards the cost of a new boiler. Terms apply.
Your boiler must be serviced annually with a registered tradesperson.
Boilers over 15 years old or with an output of 60kW or more will not be covered.
What home emergencies do we cover?
Learn what our standard and upgraded covers include:
Plumbing and electrical
We will pay up to the chosen cover limit if your main heating system fails, or if you have issues with your plumbing and drainage. Only our upgraded home emergency cover includes boiler repairs if you lose heating, ideal in those cold months. Boiler age and servicing restrictions apply. Our cover helps with electrical failure that can make your home unsafe and result in the loss of your main source of lighting and power.
We will repair your roof to make it watertight and stop any further damage to your home.
We cover keys and locks in your home. This includes accidental damage to the locks or loss of keys to the outside doors or safes and alarms in your home. We will pay the cost of buying new keys, changing parts of the locks and replacing the locks. Cover limits apply.
Only our upgraded home emergency cover includes removal of pests. We will help with the removal of rats, mice or squirrels or the treatment and removal of cockroaches, wasps or hornets nests that infest inside your home or are attached to the main structure of your home. Damage outside your home, which is not causing damage to the interior of the home or its contents will not be covered. We'll pay for 2 incidents in any one insurance policy year.
Alternative accommodation cover
We will pay for overnight accommodation if your home cannot be lived in due to damage that is covered by your policy. Cover limits apply.
Should I get home emergency cover?
Look at your circumstance and understand if additional cover suits your needs.
Increasing your emergency assistance cover to up to £1,000 (£200 comes as standard) can help pay for those more expensive repairs and boiler repairs, giving you peace of mind if the unexpected should happen. With a 24 hour helpline and access to approved tradespeople, this upgrade gives additional cover for emergencies that occur in your home, and up to £500 towards replacing your boiler. Restrictions apply.
The cover isn’t available for the first 7 days the policy is taken out.