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Protecting customers with insurance since 2001

Make a claim

How to make a car insurance claim

Claims with no injuries

For all car insurance customers

You can make an online claim if you:

  • Have been involved in an accident and no one was injured
  • Need to make a theft, fire, vandalism, flood or storm claim.

MORE THAN claims with injuries

0800 300 252

If you've been involved in an accident or collision in which anyone is injured, please call us (open 24/7 for emergency recovery).

Calls may be monitored and recorded.

SMART WHEELS claims with injuries

0345 072 4422

If you've been involved in an accident or collision in which anyone is injured, please call us (open 24/7 for emergency recovery).

Calls may be monitored and recorded.

LOW MILER claims with injuries

0345 072 4422

Please call us if you've been involved in an accident or collision in which anyone is injured. Open 24/7 for emergency recovery.

Calls may be monitored and recorded.

Or you can call us:

MORE THAN

Claims helpline: 0800 300 252

For emergency recovery our dedicated claims helpline is open 24hrs a day, 7 days a week.

For all new claims (not requiring emergency recovery) our lines are open:

Monday to Friday, 8am to 8pm and Saturday, 8am to 4pm.

SMART WHEELS

Claims helpline: 0345 072 4422

For emergency recovery our dedicated claims helpline is open 24hrs a day, 7 days a week.

For all new claims (not requiring emergency recovery) our lines are open: Monday to Friday, 8am to 8pm and Saturday, 8am to 4pm.

LOW MILER

Claims helpline: 0330 100 6508

For emergency recovery our dedicated claims helpline is open 24hrs a day, 7 days a week.

For all new claims (not requiring emergency recovery) our lines are open: Monday to Friday, 9am to 5pm.

Repairer network

When you use our repairer network, you'll benefit from a local garage, a courtesy car and online tracking of your car's repairs plus a lifetime guarantee on repairs.

Windscreen or window claim

For a damaged windscreen or window, call Autoglass on 0800 731 3172 (open 24/7) or book a repair appointment.

Have you broken down?

If you have breakdown cover included with your car insurance, call 0330 102 3621 (open 24/7) for assistance. If you're a SMART WHEELS customer please call: 0800 900 988.

Before you call us

Accidents are upsetting, so when you find yourself involved in one, you can easily forget to note down the details required to make a claim.

Before you notify us of a claim it'd be helpful if you can have the following to hand:

  • Names, addresses and phone numbers of everyone involved in the incident, including passengers
  • Car details including registration numbers, make and model of all vehicles involved
  • Insurers' details and policy numbers
  • Details of whether the police attended or not
  • Digital photographs
  • Details of any witnesses

Let us know before arranging repairs or sorting out a replacement car.

We've produced a handy guide to refer to here.

If your car's been stolen, you'll need to notify the police and get a crime reference number.


What are you covered for?

Before you get in touch, you might find it helpful to check the following:

Your policy schedule - it lists who is insured on your policy, the cover options you chose, your unique policy number and personal detail you gave us.

Your policy cover excesses - your policy schedule lists the excesses payable when you make a claim.


What happens next?

After you've registered a claim, our team of experts will work hard to help you get you and your car back on the road. Our comprehensive cover includes a courtesy car as standard, and a lifetime guarantee on all repairs if you use one of our recommended repairers (excludes a write-off).

We're here to help

If you have any queries about your policy or want to check the progress of your claim, call us on 0330 102 3630.

If you're a SMART WHEELS customer call us on 0345 072 4422.

If you're a LOW MILER customer call us on 0345 078 7549.

Calls may be monitored and recorded.