Complaints

Which insurance product would you like to talk to us about today?

Pet Insurance Home Insurance

Please see below details on how you can make a complaint, or

read how we take care of complaints.

Insurance policy Claims

Insurance policy

There are a few ways to get in touch to make your complaint:

Give us a call

0330 333 5888
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Or, send your complaint by fax
0330 333 5886

Opening hours

Monday to Friday: 9am - 6pm

Saturday: Closed

Sunday: Closed

If you have hearing or speech difficulties:

Submit your complaint online

Submit a policy complaint
Fill out an online form

Send us a letter

Complaint Manager
Admiral
Ty Admiral
David Street
Cardiff
CF10 2AA

Financial Ombudsman Service

If we have given you our final response, or if you have not heard from us within 8 weeks, or if you are still not satisfied you may refer your case to the Financial Ombudsman Service (FOS). The Ombudsman is an independent body that arbitrates on complaints about general insurance products and other financial services. It will only consider complaints after you have been provided with written confirmation that all internal complaints procedures have been exhausted.

Insurance Division

Financial Ombudsman Service

Exchange Tower

Harbour exchange square

London

E14 9SR

Tel: 0300 123 9123

Fax: 020 7964 1001

Claims

There are a few ways to get in touch to make your complaint:

Give us a call

0330 333 5888
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Or, send your complaint by fax
0330 333 5886

Submit your complaint online

Submit a claims complaint
Fill out an online form

Send us a letter

Claims Quality Manager
MORE THAN Claims Department
Ty Admiral
David Street
Cardiff
CF10 2AA

Please see below details on how you can make a complaint, or

read how we take care of complaints.

Home Insurance policy Claims

Home Insurance

There are a few ways to get in touch to make your complaint:

Give us a call

0330 333 5537
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Opening hours

Monday to Friday: 8am - 7pm

Saturday: 9am - 3pm

Sunday: 9:30am - 4pm

Bank Holidays, Christmas and New Years subject to change

If you have hearing or speech difficulties:

Submit your complaint online

Fill out an online form

Send us a letter

Complaints Manager
More Than
Ty Admiral
David Street
Cardiff
CF10 2AA

Claims

There are a few ways to get in touch to make your complaint:

Give us a call

0330 333 5536
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Opening hours

Monday to Friday: 8am - 7pm

Saturday: 9am - 3pm

Sunday: 9:30am - 4pm

Bank Holidays, Christmas and New Years subject to change

If you have hearing or speech difficulties:

Submit your complaint online

Fill out an online form

Send us a letter

Claims Quality Manager
More Than Claims Department
Ty Admiral
David Street
Cardiff
CF10 2AA