Complaints

Which insurance product would you like to talk to us about today?

Pet Insurance Home Insurance Landlord Insurance Other

When did your policy start or renew?

Before 19th August 2024 After 19th August 2024

Important product update

To help you manage your MORE THAN Pet complaint, we will transfer you to RSA (Royal & Sun Alliance Insurance Ltd) who are continuing to administer your existing policy. Here you will be able to find the MORE THAN support you need.

Go to RSA

Please see below details on how you can make a complaint, or

read how we take care of complaints.

Insurance policy Claims

Insurance policy

There are a few ways to get in touch to make your complaint:

Give us a call

0330 333 5888
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Or, send your complaint by fax
0330 333 5886

Opening hours

Monday to Friday: 9am - 6pm

Saturday: Closed

Sunday: Closed

If you have hearing or speech difficulties:

Submit your complaint online

Submit a policy complaint
Fill out an online form

Send us a letter

Complaint Manager
Admiral
Ty Admiral
David Street
Cardiff
CF10 2AA

Financial Ombudsman Service

If we have given you our final response, or if you have not heard from us within 8 weeks, or if you are still not satisfied you may refer your case to the Financial Ombudsman Service (FOS). The Ombudsman is an independent body that arbitrates on complaints about general insurance products and other financial services. It will only consider complaints after you have been provided with written confirmation that all internal complaints procedures have been exhausted.

Insurance Division

Financial Ombudsman Service

Exchange Tower

Harbour exchange square

London

E14 9SR

Tel: 0300 123 9123

Fax: 020 7964 1001

To help you manage your existing MORE THAN motor insurance policy, we will transfer you to RSA (Royal & Sun Alliance Insurance Ltd) who are continuing to administer your existing policy. Here you will be able to find the MORE THAN support you need.

To help you manage your existing MORE THAN travel insurance policy, we will transfer you to RSA (Royal & Sun Alliance Insurance Ltd) who are continuing to administer your existing policy. Here you will be able to find the MORE THAN support you need.

To help you manage your existing MORE THAN insurance policy, we will transfer you to RSA (Royal & Sun Alliance Insurance Ltd) who are continuing to administer your existing policy. Here you will be able to find the MORE THAN support you need.

Claims

There are a few ways to get in touch to make your complaint:

Give us a call

0330 333 5888
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Or, send your complaint by fax
0330 333 5886

Submit your complaint online

Submit a claims complaint
Fill out an online form

Send us a letter

Claims Quality Manager
MORE THAN Claims Department
Ty Admiral
David Street
Cardiff
CF10 2AA

When did your policy start or renew?

My MORE THAN policy started or renewed before 24th July 2024 I have received a renewal notice from Admiral with a policy start date of 24th July 2024 or onwards

Important product update

To help you manage your existing MORE THAN home insurance policy, we will transfer you to RSA (Royal & Sun Alliance Insurance Ltd) who are continuing to administer your existing policy. Here you will be able to find the MORE THAN support you need.

Go to RSA

Important product update

From 24th July 2024, MORE THAN are no longer offering home insurance policies to new or renewing customers, but Admiral are here to help. If you've received a renewal notice from Admiral and would like to discuss it, please contact Admiral.

Go to Admiral

Important product update

From 29 February 2024, MORE THAN no longer offers landlord or commercial landlord insurance to new or renewing customers.

If you're currently a MORE THAN customer, there's nothing to worry about. Royal & Sun Alliance Insurance Ltd will cover your policy for its remaining term. Everything else will stay exactly the same. To get in touch or make changes to your policy, visit the RSA website.

Go to RSA

Important product update

For queries on any other MORE THAN product, we will transfer you to RSA (Royal & Sun Alliance Insurance Ltd) who will be able to help you.

Go to RSA