Manage your pet policy
Due to extremely high call volumes you may experience longer wait times than usual.
You may find it's quicker to use our online services. Most queries can also be handled through our live chat.
- Fill in this form to make a claim
- Send your query by email
- Get answers to your frequently asked questions
What would you like to do today?
Make or track a claim, renew or get help with your pet policy.
Renewals
Annual payers
If you pay annually please contact us to renew your policy.
- You can call us on 0330 102 3638
Opening hours: Monday to Friday: 8am to 8pm, Saturday: 9am to 5pm
Or
- Speak to one of our team on live chat
Opening hours: Monday to Friday: 8am to 6pm, Saturday: 9am to 5pm
Monthly payers
If you pay by monthly Direct Debit, your policy will automatically renew. Before your policy renews it's important to check your cover still meets your needs.
You can opt out of automatic renewal at any time by contacting us.
Your policy documents
The one you'll need depends on when you first got a quote for or bought your policy:
Contact us about your pet policy
Joining forces with Dogs for Good to transform lives
We are proudly partnering with Dogs for Good, a charity that empowers the lives of people living with disabilities through expertly trained dogs.