Manage your pet policy
What would you like to do today?
Make or track a claim, renew or get help with your pet policy.
Renewals
Annual payers
If you pay annually please contact us to renew your policy.
- You can call us on 0330 102 3638
Opening hours: Monday to Friday: 8am to 8pm, Saturday: 9am to 5pm
Or
- Speak to one of our team on live chat
Opening hours: Monday to Friday: 8am to 6pm, Saturday: 9am to 5pm
Monthly payers
If you pay by monthly Direct Debit, your policy will automatically renew. Before your policy renews it's important to check your cover still meets your needs.
You can opt out of automatic renewal at any time by contacting us.
Contact us about your pet policy
Please choose another contact option
We’d love to help but we're currently unavailable. In the meantime, you can select another contact option, or we have a FAQ page that answers our most frequently asked questions.
Opening hours
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
Got a question about your pet insurance?
Your policy documents
The one you'll need depends on when you first got a quote for or bought your policy:
Joining forces with Dogs for Good to transform lives
We are proudly partnering with Dogs for Good, a charity that empowers the lives of people living with disabilities through expertly trained dogs.
Important information if you call us
Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.