Manage your pet policy

Our claims data shows that the cost of looking after your pet's health doubles every 4 to 5 years. That's why your renewal price increases each year and your excess may go up when your pet turns 9. This will apply even if you haven't had to make a claim.

Unfortunately, once a pet has been taken ill, in general they're more likely to get ill again. That's why, if a claim is paid, the price you will pay next year can double.

It’s important you budget for renewal prices to increase as your pet gets older. How much they go up is different for everyone and depends on things like your pet’s breed, their age and health.

There is no limit to how much your renewal price can increase over time.

You may also have had an introductory discount that only applies to the first year of your new policy.

Some cover comes as standard with our pet insurance policies. For example: 

• Vet fees*
• Emergency boarding fees. This feature applies when your pet needs to be looked after if you are hospitalised for a period longer than 4 days
• Liability cover (dogs only)

It's important to check the policy wording carefully before taking out a policy to make sure the cover meets your needs.

Exemptions usually include cover for routine check-ups, pre-existing conditions and behavioural problems. 

Visit our pet insurance page to find out more about MORE THAN Pet Insurance cover.

*Our cover levels include vet fees/medical cover for both accidents and illnesses.

Please read your schedule carefully for details of how the excess applies to each of your pets.

For more information, you can refer to the pet insurance policy wording. You can also contact us.

Yes, you can view the pet policy documents online.

We have 3 levels of pet insurance cover to choose from: Premier, Classic and Basic. You can find out more about our cover levels on our Pet Insurance page or when getting a quote.

Yes, you can contact us to request your policy documents in different formats.