Existing customers

Manage your pet insurance policy

What would you like to do today?

Make or track a claim or get help with your pet insurance policy.

Payment deferrals

Fill in our online form to apply for a payment deferral.

Make a claim

Fill in a claim form or submit a vet bill

Retrieve a quote

Track a claim

Find out what’s happening with your claim

Change your home address

Tell us you're moving

Renew your policy

How do I renew my pet policy?

Your renewal invite letter will contain details of your renewal policy and your renewal price.

Monthly renewals

If you pay by monthly Direct Debit, your policy will automatically renew, but do check your cover still meets your needs.

Annual renewals

If you pay annually, you can accept your renewal by calling the phone number on the top of your renewal letter.

Contact us about your pet insurance

We'll do our very best to get back to you within 5 days. Due to the high demand we are experiencing, this may take a little longer, however, rest assured will we respond to your query.

Emails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.

For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

vetfone

Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours

24 hours a day, 7 days a week.

Make a claim

Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
If your query is not urgent, please fill in our online form and we will get back to you within 5 days.

Track a claim

Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours

Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm

Existing customers

Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours
Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm

If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.

Customer services

Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours
Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm

If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.

Sales

Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours

Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm

If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.

To cancel your policy you'll need to get in touch with us.

If you’re thinking about changing your pet insurance provider, to try and get a better price, there are some things to consider fully before taking out a new policy.

There's usually an exclusion period when you can't make a claim after buying your policy. It means that if your pet needs treatment in this time period, you may not be covered for the treatment fees.

Many pet insurance policies don’t provide cover for ongoing treatment, which was caused by a previous illness or an accident (known as pre-existing conditions). So if you move to a new insurer and try to claim for a one-off or ongoing illness or accident your pet had before you took out their policy, you’ll probably find that they won’t cover you.

View all pet FAQs

Rewards to help pay towards your next renewal

Purchase pet insurance today and you could join our exciting loyalty programme MORE THAN REWARDS.

Earn cash rewards on everyday spending with brands you love - there’s no limit to how much you could save towards your next renewal!

Your policy documents

The one you'll need depends on when you first got a quote for or bought your policy:

Policy wording

Essential information

Premier insurance product information document

Classic insurance product information document

Basic insurance product information document

Accident only insurance product information document