Contact us about your SMART WHEELS young driver insurance
Contact us about your SMART WHEELS young driver insurance
We'll do our very best to get back to you within 5 days. Due to the high demand we are experiencing, this may take a little longer, however, rest assured will we respond to your query.
Emails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.
For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.
Claims
Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Opening hours
Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
If your query is not urgent, please fill in our online form and we will get back to you within 5 days.
Existing customer queries
Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Opening hours
Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm
Sunday: 9am to 4pm
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.
Your bonus rewards are calculated based on your score at the end of each quarter; the higher your driving score, the bigger reward you'll earn. Your rewards will be loaded onto a pre-paid Mastercard® which is sent to your home address. This usually takes about 28 days from your quarter ending. Once activated, you’ll be able to use your card to spend your rewards at most places that display the Mastercard sign. Terms and conditions and understand how to activate your card.
Yes, you can drive your car as soon as your policy has started.
However, its important to get your black box fitted straight away as your policy may be cancelled if it is not fitted within the first 14 days of buying your insurance cover.
You can track the miles you have driven, and your remaining mileage, in your app or dashboard. You'll also find an estimate of how many miles you are likely to drive in your policy year. Don't worry if you run out of miles, you can top up at any time.
The cost of top up miles is based on your driving score – the safer you drive, the cheaper your miles will be. However, remember to estimate your miles as accurately as you can from the start as topping up can be a more expensive option.