Contact us about your SMART WHEELS young driver insurance
Contact us about your SMART WHEELS young driver insurance
We'll do our very best to get back to you within 5 days. Due to the high demand we are experiencing, this may take a little longer, however, rest assured we will respond to your query.
Emails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.
For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.
Claims
Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Opening hours
Monday to Friday: 8am to 6pm
Saturday: 8am to 4pm
Christmas opening hours
If you need to call us over the festive period, our opening hours are:
Saturday 23 December: 8am to 4pm
Sunday 24 to Tuesday 26 December: Closed
Wednesday 27 to Friday 29 December: 8am to 6pm
Saturday 30 December: 8am to 4pm
Sunday 31 December to Monday 1 January: Closed
Tuesday 2 January: 8am to 6pm
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.
Existing customer queries
Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Opening hours
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
Christmas opening hours
If you need to call us over the festive period, our opening hours are:
Saturday 23 December: 9am to 5pm
Sunday 24 to Tuesday 26 December: Closed
Wednesday 27 to Friday 29 December: 8am to 6pm
Saturday 30 December: 9am to 5pm
Sunday 31 December to Monday 1 January: Closed
Tuesday 2 January: 8am to 6pm
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.
Emergency helpline - if you've been involved in an accident where anyone is injured
Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Opening hours
24 hours a day, 7 days a week
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
You get a score that reflects how you've driven in the last seven days, in the last three months, and in your policy year to date. You can check your scores using your app or dashboard. Our best drivers are those who check their scores often, so aim for twice a week!
Remind anyone who drives your car that they need to drive safely as the box will be recording their driving style too.
Yes, you can drive your car as soon as your policy has started.
However, its important to get your black box fitted straight away as your policy may be cancelled if it is not fitted within the first 14 days of buying your insurance cover.
You can track the miles you have driven, and your remaining mileage, in your app or dashboard. You'll also find an estimate of how many miles you are likely to drive in your policy year. Don't worry if you run out of miles, you can top up at any time.
The cost of top up miles is based on your driving score – the safer you drive, the cheaper your miles will be. However, remember to estimate your miles as accurately as you can from the start as topping up can be a more expensive option.
You can view, print and save your Policy wording, charges and fees, Essential information and Insurance Product Information Document in your online portal.
To get your Certificate of Motor Insurance or proof of your no claim bonus please contact us.
MORE THAN will stop offering SMART WHEELS young driver insurance as part of our product range for new customers from Sunday 30 April. For renewing customers, this will be from Wednesday 31 May.
If you're a current customer with us, there is no need to worry. Your car will continue to be insured and your cover will carry on as normal. You can get in touch with us to make a claim and make any other changes in all the usual ways.
We will contact you in plenty of time before you have to take any action, with details about your options and what the next steps will be.
MORE THAN continues to remain a strong brand in the marketplace for home and pet insurance. A business decision has been made to concentrate on these products and withdraw from providing MORE THAN car insurance in 2023.
No, your current MORE THAN car, SMART WHEELS or LOW MILER policy, will continue unaffected; you will be able to make changes, claim and contact us as normal.
If you are an existing MORE THAN customer with a home or pet policy, there is no impact to your insurance.
We will send you an email (which will also go into your online portal) around 3 weeks before your current policy renewal date, to confirm that you will need to arrange your car insurance with an alternative provider with effect from your policy expiry date.
Further details on your options and next steps will be contained in our communication sent out to you ahead of your policy expiring.
We are able to provide communications in alternative formats if required and you can contact us in the usual way to request this.
No, your ongoing car insurance claim will continue to be dealt with by MORE THAN until the claim has been closed.
If the incident you are reporting occurs prior to the end date of your existing policy, you should report your car insurance claim to MORE THAN in the normal way. If the incident you want to report occurs after your car insurance cover has moved to another provider, you should report it to your new car insurance provider.