Contact us about your SMART WHEELS young driver insurance
Contact us about your SMART WHEELS young driver insurance
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We’d love to help but we're currently unavailable. In the meantime, you can select another contact option, or we have a FAQ page that answers our most frequently asked questions.
Live chat is open
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
Sunday: 9am to 4pm
We'll do our very best to get back to you within 5 days. Due to the high demand we are experiencing, this may take a little longer, however, rest assured will we respond to your query.
Emails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.
For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.
Claims
Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Opening hours
Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
If your query is not urgent, please fill in our online form and we will get back to you within 5 days.
Existing customer queries
Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Opening hours
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.
Emergency helpline - if you've been involved in an accident where anyone is injured
Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Opening hours
24 hours a day, 7 days a week
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
You can view, print and save your Policy wording, charges and fees, Essential information and Insurance Product Information Document in your online portal.
To get your Certificate of Motor Insurance or proof of your no claim bonus please contact us.
You get a score that reflects how you've driven in the last seven days, in the last three months, and in your policy year to date (this determines your renewal discount). You can check your scores using your app or dashboard. Our best drivers are those who check their scores often, so aim for twice a week!
High scores mean you're driving well, and you can earn a bigger renewal discount just for driving safely. Remind anyone who drives your car that they need to drive safely as the box will be recording their driving style too.
Yes, you can drive your car as soon as your policy has started.
However, its important to get your black box fitted straight away as your policy may be cancelled if it is not fitted within the first 14 days of buying your insurance cover.
You can track the miles you have driven, and your remaining mileage, in your app or dashboard. You'll also find an estimate of how many miles you are likely to drive in your policy year. Don't worry if you run out of miles, you can top up at any time.
The cost of top up miles is based on your driving score – the safer you drive, the cheaper your miles will be. However, remember to estimate your miles as accurately as you can from the start as topping up can be a more expensive option.