Supporting you if you're struggling to pay
We understand that circumstances can change, and you may be experiencing financial hardship. Don't worry, we're here for you.
Need to talk to someone about your insurance payments?
If you're worried about affording your insurance due to a life change or rising costs, we may be able to help. Get in touch and we'll do our best to support you where possible.
Car
Calls may be recorded and monitored.
Opening hours
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
Home
Calls may be recorded and monitored.
Opening hours
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
Sunday: 9am to 4pm
Pet
Calls may be recorded and monitored.
Opening hours
Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm
Check your insurance cover level is right for you
We understand that saving money is important, especially if you're experiencing financial difficulties. If you're thinking about reducing your cover or cancelling your policy, consider when you may need it. That way, you can make sure you have enough cover if something happens and you need to make a claim. Our team are here to talk to you about your options if you have any queries or concerns.
Need to talk to us about your policy?
Find out how to get in touch if you need help with your policy
Useful home guides
Useful pet guides
Useful car guides
Need some free, independent advice?
These organisations offer advice, guides and tools for managing your finances.
MoneyHelper
A government backed service, offering impartial advice, guides, and online tools.
National Debtline
Free and confidential debt advice service for people in England, Wales and Scotland.