Every 35 seconds, someone chooses MORE THAN ^

Every 35 seconds, someone chooses MORE THAN ^

Protecting customers with insurance since 2001

Existing customers

Manage your home policy

Make changes, register a claim, renew, and get help with your home policy.

My policy number starts MTHP

Manage your home insurance policy 24/7

Sign into your home insurance account to view and make changes to your home insurance policy:

  • view your policy documents
  • view your payment schedule, if you pay monthly
  • change your address and contact details
  • add a joint policyholder
  • add or remove additional covers
  • add items valued at over £2,000
  • make a cancellation request

My policy number starts HI

All home insurance customers

Contact us about your home policy

24/7 claims helpline

0330 100 7783

Call to make an urgent claim or report a home emergency. Call our home emergency helpline if you have home emergency assistance or cover.

Opening hours

24 hours a day, 7 days a week


If you have hearing or speech difficulties:


If your claim is not urgent, please complete our online claims form.

24/7 home emergency helpline

0800 300 684

If you have home emergency cover or home emergency assistance you can use this service. Home emergencies include burst pipes and roof leaks. They can also include anything where further damage is likely, or your home is unsafe. Call our home emergency helpline for urgent assistance*. If you don't have this cover, please call our 24/7 claims helpline.

Opening hours

24 hours, 7 days a week


If you have hearing or speech difficulties:


*You must use a MORE THAN authorised tradesperson. If your policy number starts with HI, home emergency assistance isn't available during the first 7 days after taking out your policy.

Make changes to my HI policy

0330 102 3627

Call us to make changes, discuss your renewal or add legal services.

Opening hours

Monday to Friday: 8am to 6pm

Saturday: 9am to 5pm

Sunday: 9am to 4pm


Christmas opening hours

If you need to call us over the festive period, our opening hours are:


Saturday 23 December: 9am to 5pm

Sunday 24 to Tuesday 26 December: Closed

Wednesday 27 to Friday 29 December: 8am to 6pm

Saturday 30 December: 9am to 5pm

Sunday 31 December to Monday 1 January: Closed

Tuesday 2 January: 8am to 6pm


If you have hearing or speech difficulties:


If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.

Make changes to my MTHP policy

0330 102 3508

Call us to make changes, discuss your renewal or add legal services.

Opening hours

Monday to Friday: 8am to 6pm

Saturday: 9am to 5pm

Sunday: 9am to 4pm


Christmas opening hours

If you need to call us over the festive period, our opening hours are:


Saturday 23 December: 9am to 5pm

Sunday 24 to Tuesday 26 December: Closed

Wednesday 27 to Friday 29 December: 8am to 6pm

Saturday 30 December: 9am to 5pm

Sunday 31 December to Monday 1 January: Closed

Tuesday 2 January: 8am to 6pm


If you have hearing or speech difficulties:


If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.

Get a quote

0330 100 7822

Opening hours

Monday to Friday: 8am to 6pm

Saturday: 9am to 5pm

Sunday: 9am to 4pm


Christmas opening hours

If you need to call us over the festive period, our opening hours are:


Saturday 23 December: 9am to 5pm

Sunday 24 to Tuesday 26 December: Closed

Wednesday 27 to Friday 29 December: 8am to 6pm

Saturday 30 December: 9am to 5pm

Sunday 31 December to Monday 1 January: Closed

Tuesday 2 January: 8am to 6pm


If you have hearing or speech difficulties:


If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.

Support if you're struggling to pay

0800 197 5387

If you're worried about affording your insurance due to a life change or rising costs, we may be able to help. Get in touch with us on our dedicated freephone helpline. Calls may be recorded and monitored.

Opening hours

Monday to Friday: 8am to 6pm

Saturday: 9am to 5pm

Sunday: 9am to 4pm


Christmas opening hours

If you need to call us over the festive period, our opening hours are:


Saturday 23 December: 9am to 5pm

Sunday 24 to Tuesday 26 December: Closed

Wednesday 27 to Friday 29 December: 8am to 6pm

Saturday 30 December: 9am to 5pm

Sunday 31 December to Monday 1 January: Closed

Tuesday 2 January: 8am to 6pm


If you have hearing or speech difficulties:

Got a question about your home insurance?

Your policy documents

The one you'll need depends on when you bought your policy and what your policy number starts with. Please contact us if you're unsure:

MORE THAN and Dogs for Good logos in a banner for the 2021 partnership.

Joining forces with Dogs for Good to transform lives

We are proud to partner with the charity Dogs for Good. They empower the lives of people living with disabilities through expertly trained dogs.

Learn about our partnership

Important information if you call us

Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.