Manage your home policy
Make changes, register a claim, renew, and get help with your home policy.
My policy number starts MTHP
Manage your home insurance policy 24/7
Sign into your home insurance account to view and make changes to your home insurance policy:
- view your policy documents
- view your payment schedule, if you pay monthly
- change your address and contact details
- add a joint policyholder
- add or remove additional covers
- add items valued at over £2,000
- make a cancellation request
My policy number starts HI
All home insurance customers
Contact us about your home policy
24/7 claims helpline
Call to make an urgent claim or report a home emergency. Call our home emergency helpline if you have home emergency assistance or cover.
Opening hours
24 hours a day, 7 days a week
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
If your claim is not urgent, please complete our online claims form.
24/7 home emergency helpline
If you have home emergency cover or home emergency assistance you can use this service. Home emergencies include burst pipes and roof leaks. They can also include anything where further damage is likely, or your home is unsafe. Call our home emergency helpline for urgent assistance*. If you don't have this cover, please call our 24/7 claims helpline.
Opening hours
24 hours, 7 days a week
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
*You must use a MORE THAN authorised tradesperson. If your policy number starts with HI, home emergency assistance isn't available during the first 7 days after taking out your policy.
Make changes to my HI policy
Call us to make changes, discuss your renewal or add legal services.
Opening hours
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
Sunday: 9am to 4pm
Christmas opening hours
If you need to call us over the festive period, our opening hours are:
Saturday 23 December: 9am to 5pm
Sunday 24 to Tuesday 26 December: Closed
Wednesday 27 to Friday 29 December: 8am to 6pm
Saturday 30 December: 9am to 5pm
Sunday 31 December to Monday 1 January: Closed
Tuesday 2 January: 8am to 6pm
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.
Make changes to my MTHP policy
Call us to make changes, discuss your renewal or add legal services.
Opening hours
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
Sunday: 9am to 4pm
Christmas opening hours
If you need to call us over the festive period, our opening hours are:
Saturday 23 December: 9am to 5pm
Sunday 24 to Tuesday 26 December: Closed
Wednesday 27 to Friday 29 December: 8am to 6pm
Saturday 30 December: 9am to 5pm
Sunday 31 December to Monday 1 January: Closed
Tuesday 2 January: 8am to 6pm
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.
Get a quote
Opening hours
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
Sunday: 9am to 4pm
Christmas opening hours
If you need to call us over the festive period, our opening hours are:
Saturday 23 December: 9am to 5pm
Sunday 24 to Tuesday 26 December: Closed
Wednesday 27 to Friday 29 December: 8am to 6pm
Saturday 30 December: 9am to 5pm
Sunday 31 December to Monday 1 January: Closed
Tuesday 2 January: 8am to 6pm
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.
Support if you're struggling to pay
If you're worried about affording your insurance due to a life change or rising costs, we may be able to help. Get in touch with us on our dedicated freephone helpline. Calls may be recorded and monitored.
Opening hours
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
Sunday: 9am to 4pm
Christmas opening hours
If you need to call us over the festive period, our opening hours are:
Saturday 23 December: 9am to 5pm
Sunday 24 to Tuesday 26 December: Closed
Wednesday 27 to Friday 29 December: 8am to 6pm
Saturday 30 December: 9am to 5pm
Sunday 31 December to Monday 1 January: Closed
Tuesday 2 January: 8am to 6pm
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
- Download Relay UK App on your mobile or tablet
Got a question about your home insurance?
Your policy documents
The one you'll need depends on when you bought your policy and what your policy number starts with. Please contact us if you're unsure:
Joining forces with Dogs for Good to transform lives
We are proud to partner with the charity Dogs for Good. They empower the lives of people living with disabilities through expertly trained dogs.
Important information if you call us
Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.