Home Insurance Support | Contact Us

We'll do our very best to get back to you within 5 days. Due to the high demand we are experiencing, this may take a little longer, however rest assured will we respond to your query.

E-mails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.

For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

Claims

0330 100 7783

Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours
Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm
If your query is not urgent, please fill in our online form and we will get back to you within 5 days.

Home Emergency

0800 300 684

If you need help securing your home, call our Home Emergency number. We'll provide you with up to £200 home emergency assistance as standard. You must use a MORE THAN authorised tradesperson.

Opening hours

24 hours, 7 days a week.

Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Existing customers and sales

0330 100 7783

Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours
Monday to Friday: 9am to 6pm
Saturday: 9am to 3pm

If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.

Rewards to help pay towards your next renewal

Purchase home insurance today and you could join our exciting loyalty programme MORE THAN REWARDS.

Earn cash rewards on everyday spending with brands you love - there’s no limit to how much you could save towards your next renewal!

Find out more

Your policy documents

The one you'll need depends on when you first got a quote for or bought your policy:

Manage your home insurance policy

What would you like to do today?

Payment deferrals

Log in to your account

Account queries

Duplicate documents

Add high value items

Make a claim

Renew your policy

Legal services

Contact us about your home insurance

Email us

Call us

Post

Frequently asked questions

How do I make and track a home insurance claim?

What problems can Home Emergency help me with?

How do I find out the excess on my home insurance policy?

Rewards to help pay towards your next renewal

Your policy documents

Product information document - contents

Product information document - buildings

Essential information

Home Choice policy wording (for policies quoted after 2 July 2017)

Home Choice policy wording (for policies quoted between 18 October 2015 and 1 July 2017)

Home Choice policy wording (for policies quoted before 18 October 2015)

Policy wording

Legal Services and Home Emergency Cover policy wording

Legal Services policy wording

Home Emergency Cover policy wording