Existing customers

Manage your home insurance policy

What would you like to do today?

Make a claim, add high value items, renew online or get help with your policy.

Log in to your account

Retrieve a quote or get your policy number.

Make a claim

Make or track a home insurance claim.

Payment deferrals

Ask us about deferring a payment.

Change your home address

Tell us you're moving

Payment queries

Ask us about payments or payment dates.

Duplicate documents

Get extra copies of your policy documents.

Add high value items

Tell us about expensive items in your home.

Renew your policy

Renew your home insurance online 24/7.

Legal services

Contact us about your home insurance

We'll do our very best to get back to you within 5 days. Due to the high demand we are experiencing, this may take a little longer, however, rest assured will we respond to your query.

Emails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.

For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

Claims

0330 100 7783

Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours
Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm

If you have hearing or speech difficulties:

Textphone via Relay UK: Add 18001 before dialing; or
Download Relay UK App on your mobile or tablet

If your query is not urgent, please fill in our online form and we will get back to you within 5 days.

Home Emergency

0800 300 684

We'll provide you with up to £200 home emergency assistance as standard. You must use a MORE THAN authorised tradesperson.

Opening hours

24 hours, 7 days a week.

If you have hearing or speech difficulties:

Textphone via Relay UK: Add 18001 before dialing; or
Download Relay UK App on your mobile or tablet

Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Manage your policy

0330 102 3627

Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
Sunday: 9am to 4pm

If you have hearing or speech difficulties:

Textphone via Relay UK: Add 18001 before dialing; or
Download Relay UK App on your mobile or tablet

If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.

Get a quote

0330 100 7822

Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
Sunday: 9am to 4pm

If you have hearing or speech difficulties:

Textphone via Relay UK: Add 18001 before dialing; or
Download Relay UK App on your mobile or tablet

If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.

Make a claim

It is easy to start a claim online. You’ll need to have your policy schedule to hand and as many details of the damage as possible.

If you need 24/7 emergency assistance, contact 0800 300 684.

If you have hearing or speech difficulties you can use Relay UK via textphone by adding 18001 before dialling; or simply download the Relay UK App on your mobile or tablet.

Track a claim

To track an existing claim please contact us.

View all our home FAQs

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Joining forces with Dogs for Good to transform lives

We are proudly partnering with Dogs for Good, a charity that empowers the lives of people living with disabilities through expertly trained dogs.

Find out more

Your policy documents

The one you'll need depends on when you first got a quote for or bought your policy:

Manage your home insurance policy

What would you like to do today?

Log in to your account

Make a claim

Payment deferrals

Change your home address

Payment queries

Duplicate documents

Add high value items

Renew your policy

Legal services

Contact us about your home insurance

Email us

Call us

Post

Frequently asked questions

How do I make and track a home insurance claim?

What problems can Home Emergency help me with?

How do I find out the excess on my home insurance policy?

Joining forces with Dogs for Good to transform lives

Your policy documents

Product information document - buildings and contents

Product information document - contents

Product information document - buildings

Essential information

Home Choice policy wording (for policies quoted after 2 July 2017)

Home Choice policy wording (for policies quoted between 18 October 2015 and 1 July 2017)

Home Choice policy wording (for policies quoted before 18 October 2015)

Policy wording

Legal Services and Home Emergency Cover policy wording

Legal Services policy wording

Home Emergency Cover policy wording