Existing customers

Manage your home policy

What would you like to do today?

Make a claim, add high value items, renew online or get help with your policy.

Retrieve my quote

Renew your policy

Renew your home insurance online 24/7

Duplicate documents

Get extra copies of your policy documents

Make a claim

Make or track a home insurance claim

Change your home address

Tell us you're moving

Payment queries

Ask us about payments or payment dates

Stop monthly auto-renewal

If you pay annually your cover won’t auto-renew. Don't use this form if you would like to cancel your policy, please give us a call

Add high value items

Tell us about expensive items in your home

Legal services

Contact us about your home policy

We'll do our very best to get back to you within 5 days. Due to the high demand we are experiencing, this may take a little longer, however, rest assured will we respond to your query.

Emails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.

For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

Claims

0330 100 7783

Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Easter opening hours

Good Friday 7 April: Closed

Saturday 8 April: 9am to 5pm

Easter Sunday 9 April: Closed

Easter Monday 10 April: 9am to 4pm

Opening hours
Monday to Friday: 8am to 8pm

Saturday: 9am to 5pm

If you have hearing or speech difficulties:

Textphone via Relay UK: Add 18001 before dialing; or
Download Relay UK App on your mobile or tablet

If your query is not urgent, please fill in our online form and we will get back to you within 5 days.

Home emergency

0800 300 684

We'll provide you with up to £200 home emergency assistance as standard. You must use a MORE THAN authorised tradesperson.

Opening hours

24 hours, 7 days a week.

If you have hearing or speech difficulties:

Textphone via Relay UK: Add 18001 before dialing; or
Download Relay UK App on your mobile or tablet

Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Manage your policy

0330 102 3627

Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Easter opening hours

Good Friday 7 April: Closed

Saturday 8 April: 9am to 5pm

Easter Sunday 9 April: Closed

Easter Monday 10 April: 9am to 4pm

Opening hours

Monday to Friday: 8am to 6pm

Saturday: 9am to 5pm

Sunday: 9am to 4pm

If you have hearing or speech difficulties:

Textphone via Relay UK: Add 18001 before dialing; or
Download Relay UK App on your mobile or tablet

If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.

Get a quote

0330 100 7822

Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Easter opening hours

Good Friday 7 April: Closed

Saturday 8 April: 9am to 5pm

Easter Sunday 9 April: Closed

Easter Monday 10 April: 9am to 4pm

Opening hours

Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm

Sunday: 9am to 4pm

If you have hearing or speech difficulties:

Textphone via Relay UK: Add 18001 before dialing; or
Download Relay UK App on your mobile or tablet

If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.

Got a question about your home insurance?

If you sign up and log into your online account area you can:

Change your account password and e-mail address
Find out your policy number
Find out your renewal date
Retrieve a quote

Please note that if you change your password it may take up to 24 hours to receive the reset e-mail.

You can also do the following online without logging in:

This includes changes to your personal details such as your name and address and adding or removing something from your policy. You can also call us.

If you bought our standard buildings policy, you’re covered for damage to underground pipes and cables that service your home and you are legally responsible for.

This cover is for damage caused by any of the following:

Fire
Lightning
Explosion
Storm
Flood
Theft
Water or oil leaking
Riot
Malicious damage
Subsidence
Landslip or heave
Falling trees or branches
Collision

If you chose to add accidental damage cover to your buildings policy, you’re also covered for accidental breakage. This also extends to accidental damage to cables and underground tanks that service your home and you're legally responsible for.

If you bought our upgraded cover, you’re also covered for tracing and accessing water or oil leaks in your home from your heating or water system. This means we’d pay the cost to repair any part of your building damaged to locate the leak such as removing flooring, up to the policy limit.

Our policies don’t cover blockages, unless they’re the result of damage caused by the above.

View all our home FAQs

Your policy documents

The one you'll need depends on when you first got a quote for or bought your policy. Please contact us if you're unsure:

Legal services and home emergency cover policy wording

Legal services policy wording

Home emergency cover policy wording

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Joining forces with Dogs for Good to transform lives

We are proudly partnering with Dogs for Good, a charity that empowers the lives of people living with disabilities through expertly trained dogs.

Learn about our partnership

Manage your home policy

What would you like to do today?

Retrieve my quote

Renew your policy

Duplicate documents

Make a claim

Change your home address

Payment queries

Stop monthly auto-renewal

Add high value items

Legal services

Contact us about your home policy

Live chat

Email us

Call us

Post

Got a question about your home insurance?

Frequently asked questions

What's included in my home insurance policy?

How can I view or change my home insurance account details?

How do I cancel my home insurance policy?

Am I covered for blocked or broken drains and pipes?

Your policy documents

After 2 July 2017

Between 18 October 2015 and 1 July 2017

Before 18 October 2015

Legal services and home emergency cover policy wording

Legal services policy wording

Home emergency cover policy wording

Joining forces with Dogs for Good to transform lives