vetfone is a 24/7 freephone advice line available to our pet insurance customers. Whatever the time of day, you can speak to a qualified veterinary nurse about your pet. So, whether you've got a question about your cat or dog's diet or you're worried about their health, vetfone is there for you.
Pet insurance
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Benefit from 24/7 advice with vetfone
Learn about our cover
What we cover
Make a claim
Make or track claims
More for our customers
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Pre-existing conditions & ongoing care
Pre-existing and hereditary conditions, ongoing illness, as well as how your pet's age can affect your cover.
Changes & updates
Changing your personal or policy details.
Claims
Making a new pet insurance claim or tracking an existing claim.
Renewals & cancellations
Our pet insurance renewals process, and how to cancel your policy.
Policies & cover
What's included in our different cover levels, plus our exclusions, excess amounts and vet fees limits explained.
Policy documents
Your policy documents and how to access them.
Payments
Paying your pet insurance premium, changing your payment type or amending your payment date.
Useful contacts
How to contact us and where to send your documents.