Pet insurance
Renew, amend and claim
What we cover
Make or track claims
Find out here
Need help?
Pre-existing conditions & ongoing care
Pre-existing and hereditary conditions, ongoing illness, as well as how your pet's age can affect your cover.
Changes & updates
Changing your personal or policy details.
Claims
Making a new pet insurance claim or tracking an existing claim.
Renewals & cancellations
Our pet insurance renewals process, and how to cancel your policy.
Policies & cover
What's included in our different cover levels, plus our exclusions, excess amounts and vet fees limits explained.
Policy documents
Your policy documents and how to access them.
Payments
Paying your pet insurance premium, changing your payment type or amending your payment date.
Useful contacts
How to contact us and where to send your documents.
Guides and information
Worried about your pet? You can call vetfone.
It's a freephone helpline open 24/7 for our customers.