Pet insurance
8 out of 10 customers renew their pet insurance with us*
Do you have a policy with us?
Make or track a claim, renew or get help with your pet insurance.
Why choose our pet insurance?
We offer four levels of dog and cat cover to suit your pocket and your pet’s needs
24/7 vetfone service
You have freephone access to speak to qualified veterinary nurses all day, every day with vetfone.
Claims made easy
We pay 9 out of 10 customers claims*, so you don't have to worry about the unexpected.
Multi-pet discount
You can receive a 10% discount for each pet that you insure on the same policy. Discounts applied consecutively.
Pet insurance built for you
Our four levels of cover help you choose what's best for you and your four-legged friend
Dog or puppy insurance
Protect your pup with a choice of Accident only, Basic, Classic or Premier cover.
Find out moreMulti-pet insurance cover
You can receive a 10% discount for each pet you insure on the same policy.
Find out moreOur pet insurance cover levels
Accident only
Basic
Classic
Premier
Vet fees limit £2,500
Vet fees limit £1,500 or £3,000
Vet fees limit £4,000 or £8,000
Vet fee limit £1,000, £2,000, £4,000 or £6,000 for each accident or illness each year
Third party liability (for dogs)
Third party liability (for dogs)
Third party liability (for dogs)
Third party liability (for dogs)
Accidental damage
Accidental damage
Accidental damage
Accidental damage
Emergency boarding
Emergency boarding
Emergency boarding
Emergency boarding
Lost and found cover
Lost and found cover
Lost and found cover
Lost and found cover
Pets abroad cover
Pets abroad cover
Pets abroad cover
Pets abroad cover
Complementary treatment cover
Complementary treatment cover
Complementary treatment cover
Complementary treatment cover
Farewell cover
Farewell cover
Farewell cover
Farewell cover
Premier policies bought before 20 March 2022
If you took out a pet insurance policy with us before 20 March 2022, different limits may apply.
If your policy has both a total vet fee limit as well as a limit per accident or illness, then both these limits will apply until notified at renewal. Depending on the level of cover selected, your policy will either be subject to a total vet fee limit of £4,000 (with each accident or illness limited to £1,000 of vet treatment) or £12,000 (with each accident or illness limited to £4,000 of vet treatment) each year.
If your policy has a total vet fee limit only, then this will remain unchanged.
More details on the vet fees limits that apply to your policy can be found in your schedule, or on your policy documents. If you're unsure, get in touch.

The experts really rate our pet insurance
Our Premier pet insurance has achieved a 5 Star Defaqto rating**. Rest assured that your pets are in safe hands with one of the highest quality offerings on the market.
Ready to start a pet insurance quote?
Our partnership with Dogs for Good
We've teamed up with Dogs for Good, a life-changing charity who create partnerships between people living with disabilities and specially trained assistance dogs.

What doesn't pet insurance cover?
- Vaccinations
- Spaying or castration
- Flea or worming treatments
- Grooming
- Microchipping
Ready to get a quote for pet insurance?
Useful guides
Important information
*MORE THAN data June 2021 to May 2022
**Our Defaqto rating applies to Premier £1,000, £2,000, £4,000 and £6,000, and Classic £8,000
^Your renewal price increases each year and your excess will increase when your pet turns 9. If a claim is paid, the price you will pay next year can double. There is no limit to how much your renewal price can increase.