Pre-existing and hereditary conditions, ongoing illness, as well as how your pet's age can affect your cover.
Changing your personal or policy details.
Making a new pet insurance claim or tracking an existing claim.
Our pet insurance renewals process, and how to cancel your policy.
What's included in our different cover levels, plus our exclusions, excess amounts and vet fees limits explained.
Your policy documents and how to access them.
Paying your pet insurance premium, changing your payment type or amending your payment date.
How to contact us and where to send your documents.