Existing customers

Manage your car insurance policy

What would you like to do today?

Check or update your cover, renew online, make a claim or get help with your policy.

Make changes online

The quickest and easiest way to update your policy, with no admin fees.

Change car, drivers, or address
Renew your policy
Get your documents

Payment deferral

Fill in our online form to apply for a payment deferral.

Add a number plate

Change your registration number or add a personalised plate.

For damaged windscreens or windows

Book a repair appointment with Autoglass on-line.

Need short term cover?

Driving abroad? Taking another car for a spin? Or need to let someone else use your car for a few days? Email us and we'll be happy to help.

No Claim Bonus

If you’re not insured with us anymore but you need proof of your No Claim Bonus, email us using the form on this page and we’ll be happy to help.

Contact us about your car insurance

We'll do our very best to get back to you within 5 days. Due to the high demand we are experiencing, this may take a little longer, however, rest assured will we respond to your query.

Emails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.

For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

Renew my policy

0330 102 3615

Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours

Monday to Friday: 8am to 8pm

Saturday: 9am to 5pm

Sunday: 9am to 4pm

If you have hearing or speech difficulties:

Textphone via Relay UK: Add 18001 before dialing; or
Download Relay UK App on your mobile or tablet

If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.

Report a claim in the UK

0800 300 252

Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours

Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm

If you have hearing or speech difficulties:

Textphone via Relay UK: Add 18001 before dialing; or
Download Relay UK App on your mobile or tablet

If your query is not urgent, please fill in our online form and we will get back to you within 5 days.

Existing claims

0330 102 3630

Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours

Monday to Friday: 8am to 6pm

Saturday: 8am to 4pm

If you have hearing or speech difficulties:

Textphone via Relay UK: Add 18001 before dialing; or
Download Relay UK App on your mobile or tablet

If your query is not urgent, please fill in our online form and we will get back to you within 5 days.

Report a claim from outside the UK

(+44) 330 102 4115

Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours

Monday to Friday: 8am to 8pm

Saturday: 8am to 4pm

If you have hearing or speech difficulties:

Textphone via Relay UK: Add 18001 before dialing; or
Download Relay UK App on your mobile or tablet

If your query is not urgent, please fill in our online form and we will get back to you within 5 days.

Glass Helpline

0800 731 3172

Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours

24 hours a day, 7 days a week

If you have hearing or speech difficulties:

Textphone via Relay UK: Add 18001 before dialing; or
Download Relay UK App on your mobile or tablet

Emergency helpline - if you've been involved in an accident where anyone is injured

0800 300 252

Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours

24 hours a day, 7 days a week

If you have hearing or speech difficulties:

Textphone via Relay UK: Add 18001 before dialing; or
Download Relay UK App on your mobile or tablet

Existing customers and sales

0330 100 0593

Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours

Monday to Friday: 8am to 8pm

Saturday: 9am to 5pm

Sunday: 9am to 4pm

If you have hearing or speech difficulties:

Textphone via Relay UK: Add 18001 before dialing; or
Download Relay UK App on your mobile or tablet

If your query is not urgent, please fill in our online form, under the 'email us' section above, and we will get back to you within 5 days.

Got a question about your car insurance

Some insurers will accept your policy schedule as proof of No Claim Bonus (also known as No Claim Discount, NCB or NCD).

You can download and print your policy schedule which will contain proof of your NCB from your online account.

To request a copy of your No Claim Bonus, you can contact us. If your policy has been cancelled you can’t access your documents in the account area any more. Your No Claim Bonus will be included in your cancellation email, or request one by e-mail.

If you’ve bought a new car or personalised registration, it’s easy to update:

Please fill out this form

If you've bought an additional car you'll need to get a new car quote. Enjoy 15% off with our multi-car discount*, when you or anyone in your household insures any additional cars with us. An admin fee may apply for changes made over the phone.

* Excludes More Than Smart Wheels and Low Miler. Standard conditions and minimum premiums apply. Discount applies to new policies only. We may withdraw or replace offers at any time. Discount may be revoked if first policy cancelled.

See all car insurance FAQs