Additional support and assistance
We understand that many of our customers have unique and evolving needs. For example disabilities, health conditions, and financial concerns. We’re here to make it as easy as possible for you to use our products and services no matter what your circumstances.
Help managing a policy
Our team are specially trained to help you deal with a range of life events, or to deal with someone else on your behalf.
Accessible services
We're here to support you if you have different needs or a disability that impacts how you deal with us.
Support if you're struggling to pay
If you're worried about affording your insurance due to a life change or rising costs, we may be able to help.
Expert help when you need it
We understand that sometimes more specialised help is needed. Here are some organisations that may offer the support you need.
Cruse Bereavement Support
Cruse Bereavement Support provide expert support for people who are grieving. Their trained volunteers can help you make sense of how you're feeling.
Age UK
Age UK offer free, confidential support, resources and services for older people, their families and carers.
Alzheimer's and dementia support
Alzheimer's Society helps individuals and families affected by Alzheimer's and other types of dementia. They offer services and support to assist people in dealing with these conditions.
Citizens Advice
Citizens Advice provides free, confidential advice by phone and in person. They can help with debt, finances, housing, employment, immigration and more.
Royal National Institute of Blind People (RNIB)
Royal National Institute of Blind People (RNIB) provide practical and emotional support services for people who are blind or visually impaired.
Royal National Institute for Deaf People (RNID)
Royal National Institute for Deaf People (RNID) offer free and confidential support for people who are deaf, have hearing loss or tinnitus.
Mencap
Mencap assists individuals with learning disabilities and their families. Additionally they advocate for change and equality.
Scope
Scope provide practical support and emotional care to disabled people and their families. This includes help with daily living tasks, employment, disability rights and financial assistance.
Mind
Mind offer support for individuals dealing with mental health challenges. They also provide advice for those supporting someone else.