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Protecting customers with insurance since 2001

Make a claim

How to make a Pet insurance claim

Pet claims made easy

Everything you need to know to make a pet insurance claim

  • Claim for vets fees for a new condition:

Download our pet insurance claim form

Email the completed form along with medical notes and bills/invoices to petclaims@morethan.com

  • Claim for ongoing treatment and repeat medication:

You can make your claim online 24/7.

  • Claim for other costs:

If your claim doesn't involve vet treatment fees or medication, you'll need to email us at petclaims@morethan.com. Please tell us what happened and include copies of any invoices or other supporting evidence.

What type of claim are you making?

I need to claim for vets fees for a new condition

Whether you're the policyholder or vet, here's the information you need to make a claim for vets fees or new medication for a new condition

Dog with red lead.

If you're the pet owner:

Download our pet insurance claim form and follow these steps:

  1. Gather together your vet bills and medical notes because you'll need to send us copies
  2. Complete the claim form - you can either save and complete the form on your computer, or print the form and complete by hand
  3. Complete sections A to E and then pass the form to your vet so they can complete sections F and G
  4. Scan the completed form, your pet's medical notes and vet bills, and email them to petclaims@morethan.com

If you're the vet:

Download our pet insurance claim form and follow these steps:

  1. Gather together your invoices and the pet's medical notes because you'll need to send us copies
  2. Complete the claim form - you can either save and complete the form on your computer, or print the form and complete by hand
  3. Complete sections F and G and then pass the form to the pet's owner so they can complete sections A to E
  4. Scan the completed form, the pet's medical notes and your invoices, and email them to petclaims@morethan.com
Person with cat and dog.

I need to make a claim for ongoing treatment or repeat medication

Whether you're the policyholder or vet, you can claim online for ongoing treatment or repeat medication

Complete the online claim form if you’ve claimed for this illness or injury before, and you're claiming back treatment fees or medication.

  1. Before you start, make sure you have digital copies of your invoices for the repeat medication or treatment fees as we will ask you to upload these
  2. When you start the form, select the ongoing claim option if you're claiming for repeat medication or ongoing treatment
  3. Complete the remainder of the form, uploading your invoices when prompted

I need to claim for other costs

If your claim doesn't involve vet treatment fees or medication you'll need to email us

If you need to claim for:

  • Accidental damage
  • Emergency boarding
  • Lost and found cover
  • Or anything else that doesn’t include vet treatment or medication

Please email petclaims@morethan.com

Your email should include:

  • Details about what happened
  • Digital copies of any invoices or other supporting evidence (full details of what evidence will be required can be found in your policy wording)

Once we've received your email, one of our claims team will process your claim.

Man sitting in chair reading book.

What happens next?

Once we've received your claim:

  • We aim to process most claims within 7 days
  • We'll be in touch if we need further information from you or your vet in order to progress your claim
  • You can track the progress of any of your claims online, no matter how they’ve been submitted

Important information

Please note that additional charges may apply if you call from your mobile phone. Calls may be recorded and monitored.