It's easy to make a claim

We've made pet claims even easier with our online journey!

1. Whether you're the owner or the vet, simply complete our fast-track online form to claim back medication and treatment costs.
2. Upload your invoices and confirm details.
3. Submit online - it's as simple as that!

Instructions for pet owners

Please download the pet insurance claim form and complete the steps below:

1. Gather up your bills and medical notes as you'll need to send us copies.
2. Complete the form - you can enter your details on the PDF online and save it to you computer, or print it if you prefer.
3. To process your claim quickly we will need some details from your vet on the second section of the form. If you've completed this online you can e-mail it to them to complete.
4. Make sure you've completed all information - if you think we need to know about it then you should mention it.
5. Scan your form, your pet's medical notes and bills, and e-mail them to petclaims@morethan.com.

Instructions for vets

Please download the pet insurance claim form and complete the steps below:

1. Gather up your invoices and medical notes as you'll need to send us copies.
2. Complete the relevant sections of the form - you can enter your details on the PDF online, or print a copy and complete it.
3. E-mail the form to the policyholder so they can complete their sections of the form.
4. Make sure you've completed all information - if you think we need to know about it then you should mention it.
5. Scan the form, the medical notes and your invoices, and e-mail them to petclaims@morethan.com.

For claims that don't include vet treatment, for example accidental damage, emergency boarding or lost and found cover, please e-mail our friendly claims team at petclaims@morethan.com providing full details of what happened including copies of any invoices and any other supporting evidence. Full details of what evidence will be required can be found in your policy wording.

We aim to process most claims within a week, but please be aware that it may take longer if we require further information from you or your vet.

Track your claim

We have created a new online claims tracking service - you can track the progress of your claim, as well as viewing any previous claims that you've made with us in the past.

If your pet needs to see a different vet, they will help you choose one from our referral vet network. By using vets from our network you will avoid paying any additional excess costs.

There's no need to worry; the clinicians at these practices are accredited in their chosen discipline by the Royal College of Veterinary Surgeons (RCVS) or European and American Boards. Your pet will be in good hands.

If you need further advice about which referral vet to use, please call our Vet Referral Helpline on 0330 100 6445 before you make the appointment.

If you have hearing or speech difficulties, you can use use Relay UK with textphone by dialling 18001 followed by the phone number, or download the Relay UK app on your mobile or tablet.