What is defined as a vet fee?

Details of which vet bills we will cover.

You are covered for the cost of vet fees under your policy. But the amount you can claim depends on whether you have an Accident Only, Basic, Classic or Premier policy and is subject to the terms and conditions of your policy.
For more information either read your policy schedule you were sent when you bought your policy or download your policy documents.

Included vet fee costs

Vet fees include the cost of: 

  • an examination
  • consultation
  • advice
  • tests
  • x-rays
  • surgery
  • medication
  • nursing care
  • physiotherapy
  • homeopathic and herbal medicine

These treatments and services must be provided by a vet or someone who works at a vets under the instruction of a vet.

Contact us

Email or call


Please include your policy number, name and personal contact information and for security reasons, please don't send payment information via email. We’ll respond to your message within 24 hours, Monday to Friday.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

0330 102 3638

Monday to Friday, 8AM to 6PM | Saturday, 9AM to 5PM | Sunday, closed.