Am I entitled to legal advice with my policy?

All of our landlord customers have access to 24 hour legal advice, find out more here.

Our advice line will put you in touch with highly qualified experts who can offer information and assistance on a wide range of issues, for help with the following:

  • Legal Assistance (available 24 hours)
  • Health and Safety issues (available 24 hours)
  • Tax advice (available Monday to Friday, 9am - 5pm)
  • Stress Counselling (available 24 hours)

Contact us

Call us during opening hours

Sales: (8am to 8pm Monday to Friday, 8am to 4pm on Saturday, closed Sunday). 

Claims helpline (including emergency repairs and catastrophe claims): 0330 102 4098 (24 hours a day, 365 days a year).

Advice line: 01455 255015 (please quote code number 71113 for this advisory service).

Customer service: 0330 102 4501 (8am to 8pm Monday to Friday, 8am to 4pm Saturday, closed Sunday) to make changes to an existing policy.


Calls may be recorded and monitored.