Customer services - 0330 102 2915 (Monday to Friday 8am to 6pm, Saturday 9am to 5pm).
vetfone - 24/7 freephone veterinary helpline - 0800 072 8190
Claims helpline - 0330 100 7801 (Monday to Friday 8am to 6pm, Saturday 9am to 5pm).
Pre-existing and hereditary conditions, ongoing illness, as well as how your pet's age can affect your cover.
Changing your personal or policy details.
Making a new pet insurance claim or tracking an existing claim.
Our pet insurance renewals process, and how to cancel your policy.
What's included in our different cover levels, plus our exclusions, excess amounts and vet fees limits explained.
Your policy documents and how to access them.
Paying your pet insurance premium, changing your payment type or amending your payment date.
How to contact us and where to send your documents.