Who can I speak to about my pet policy?

Contact details for our pet insurance team and vetfone.

If you need to speak to vetfone for pet advice, you can call 0800 072 8190 at any time.  

To speak to one of our team about your policy, you can contact us on one of the options below.

Contact us

Email or call


Please include your policy number, name and personal contact information and for security reasons, please don't send payment information via email. We’ll respond to your message within 24 hours, Monday to Friday.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

0330 102 3638

Monday to Friday, 8AM to 6PM | Saturday, 9AM to 5PM | Sunday, closed.