Find out how to renew your policy online or by phone if you pay monthly or annually, and how to cancel your policy.
How to renew your policy
You should receive your renewal letter within 21 days of your renewal date. It will have details of your renewal policy and will include your renewal price.
If you pay monthly
If you pay monthly by Direct Debit, your policy will automatically renew with no need to contact us.
If you wish to amend or cancel your policy, please contact us using one of the options below before your renewal date.
If you pay annually
If you pay annually you can renew your policy online in your account area. You can also accept your renewal by calling the phone number on the top of your renewal letter.
To amend or cancel your policy, please contact us using one of the options below before your renewal date.
E-mails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.
For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.
If your query is not urgent, please fill in our online form and we will get back to you within 5 days.
0330 100 7783
If you need help securing your home, call our Home Emergency number: 0800 300 684
Claims: Monday to Friday, 8am to 6pm
Existing customers and sales: Monday to Friday, 8am to 6pm and Saturday, 9am to 5pm
Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
MORE THAN Customer Relations Team
PO Box 255