Find out how to renew your policy online or by phone if you pay monthly or annually, and how to cancel your policy.

How do I renew or cancel my home insurance?

How to renew your policy

You should receive your renewal letter within 21 days of your renewal date. It will have details of your renewal policy and will include your renewal price.

 

If you pay monthly

If you pay monthly by Direct Debit, your policy will automatically renew with no need to contact us.

If you wish to amend or cancel your policy, please contact us using one of the options below before your renewal date.

 

If you pay annually

If you pay annually you can renew your policy online in your account area. You can also accept your renewal by calling the phone number on the top of your renewal letter.

To amend or cancel your policy, please contact us using one of the options below before your renewal date.

Email us

We’ll reply to your message within 24 hours, Monday to Friday

 

For security reasons, please don't include payment information on your email

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Contact Us

Phone
Give us a call

0330 102 3627​

If you need help securing your home, call our Home Emergency number: 0800 300 684

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Report a claim opening hours

Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday 9am to 4pm

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