Your home policy number should be on the letter you received after you bought your policy.
If you've received your new policy or renewal documents recently, your policy number will be on the covering letter.
If you can't find your covering letter
If you don't have your covering letter or your policy documents to hand, you can find out your policy number by getting in touch using one of the options below.
Need a copy of your policy documents?
If you need to request a copy of your policy documents, please complete and submit our document request form.
For security reasons, please don't include payment information on your email
0330 102 3627
If you need help securing your home, call our Home Emergency number: 0800 300 684
Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
Report a claim opening hours
Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday 9am to 4pm