Advice on steps to follow if your home has been flooded.
Gather your immediate belongings where possible, such as your phone and charger, medication, identification, important documentation and clothes, and move them somewhere dry.
Then please phone us on 0330 100 7783.
Once you’ve registered your claim with us, and where your home is uninhabitable as a result of the damage, we’ll make sure you and your family (pets included) have suitable alternative accommodation.
Once we’ve checked your cover our experts will take steps to deal with the damage caused to your property.
E-mails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.
For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.
If your query is not urgent, please fill in our online form and we will get back to you within 5 days.
0330 100 7783
If you need help securing your home, call our Home Emergency number: 0800 300 684
Claims: Monday to Friday, 8am to 6pm
Existing customers and sales: Monday to Friday, 8am to 6pm and Saturday, 9am to 5pm
Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
MORE THAN Customer Relations Team
PO Box 255