What should I do if my home is flooded?

Advice on steps to follow if your home has been flooded.

Gather your immediate belongings where possible, such as your phone and charger, medication, identification, important documentation and clothes, and move them somewhere dry.

Then please phone us on 0330 100 7783.

Once you’ve registered your claim with us, and where your home is uninhabitable as a result of the damage, we’ll make sure you and your family (pets included) have suitable alternative accommodation.

Once we’ve checked your cover our experts will take steps to deal with the damage caused to your property.

Email us

We’ll reply to your message within 24 hours, Monday to Friday

 

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Contact Us

Phone
Give us a call

Our claims centre: 0330 100 7783

If you need help securing your home, call our Home Emergency number: 0800 300 684

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Report a claim opening hours

Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday, closed

BUILD: MASTER