What should I do if my home is flooded?

Advice on steps to follow if your home has been flooded.

Gather your immediate belongings where possible, such as your phone and charger, medication, identification, important documentation and clothes, and move them somewhere dry.

Then please phone us on 0330 100 7783.

Once you’ve registered your claim with us, and where your home is uninhabitable as a result of the damage, we’ll make sure you and your family (pets included) have suitable alternative accommodation.

Once we’ve checked your cover our experts will take steps to deal with the damage caused to your property.

Contact us

Our claims centre

0330 100 7783

Report a claim - Opening hours

Monday to Friday, 8AM to 8PM | Saturday, 9AM to 5PM | Sunday, closed.