I’ve suffered a theft from my home, what do I need to do to make a claim?

To process your claim smoothly we’ll need to get some important details from you. Find out more here.

If you require help securing your home please call the Home Emergency number on 0800 300 684.

To process your claim smoothly we’ll need to know the following:

  • When the incident took place
  • How entry was gained to the property
  • A crime reference number from the police
  • The type, age, makes and models of items that were taken or damaged
  • We may also need proof of ownership e.g. a receipt/email confirmation of purchase and details of where it was purchased
  • Whether the property is now secure

Contact us

Our claims centre

0330 100 7783

Report a claim - Opening hours

Monday to Friday, 8AM to 8PM | Saturday, 9AM to 5PM | Sunday, closed.