I'd like to make a buildings related claim, what do I need to do?

So we can process your claim swiftly we’ll need some specific information from you which you can find here.

So we can process your claim swiftly we’ll need the following information as soon as possible:

  • Two fully itemised quotes for the repairs with a full breakdown of all the elements of the necessary repair, line by line. Each line within the quote must also show the breakdown between labour and materials.
  • Digital photos with close-ups of the damage and also wide angle images showing the damage within the context of the room and giving a clear indication of room size.
  • Dimensions of the rooms included in the claim, including floor to ceiling heights. 

You can start a claim online.

 

Email us

We’ll reply to your message within 24 hours, Monday to Friday

 

For security reasons, please don't include payment information on your email

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Contact Us

Phone
Give us a call

Our claims centre: 0330 100 7783

If you need help securing your home, call our Home Emergency number: 0800 300 684

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Report a claim opening hours

Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday, closed

BUILD: MASTER