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Customer help / Home insurance / Claims /

I'd like to make a buildings related claim, what do I need to do?

So we can process your claim swiftly we’ll need some specific information from you which you can find here.

So we can process your claim swiftly we’ll need the following information as soon as possible:

  • Two fully itemised quotes for the repairs with a full breakdown of all the elements of the necessary repair, line by line. Each line within the quote must also show the breakdown between labour and materials.
  • Digital photos with close-ups of the damage and also wide angle images showing the damage within the context of the room and giving a clear indication of room size.
  • Dimensions of the rooms included in the claim, including floor to ceiling heights. 

You can start a claim online.

 

Email us

We'll do our very best to get back to you within 5 days. Due to the high demand we are experiencing, this may take a little longer, however rest assured will we respond to your query.

 

E-mails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.

For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

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You need to provide us with a number for us to call you back on if we need to discuss your policy.

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Please enter the best number to call you back on if we need to discuss your policy.

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Make a change to my policy
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You need to tell us the main reason for contacting us about your policy.

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New property address
New postal address
Add or remove cover
My property is not being lived in
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Other - I will provide more information

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You can tell us about a change to your policy up to 30 days in advance. Please don't enter a date in the past or anthing over one month in the future.

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For security reasons. please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

Contact Us

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Give us a call

If your query is not urgent, please fill in our online form and we will get back to you within 5 days.

0330 100 7783

If you need help securing your home, call our Home Emergency number: 0800 300 684

 

Opening hours

Claims: Monday to Friday, 9am to 5pm

Existing customers and sales: Monday to Saturday, 9am to 5pm

Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

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Send us a letter

MORE THAN Customer Relations Team
PO Box 255
Wynmondham
NR18 8DP

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About Us

MORE THAN is a trading name of Royal & Sun Alliance Insurance plc, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).

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