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We sell a policy every two minutes ^

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Protecting customers with insurance since 2001

Mother with child on holiday.

Travel insurance

All new sales have been temporarily suspended

Mother with child on holiday.

Couple with luggage.

Customers with serious medical conditions

We are happy to cover many medical conditions. However, if you would like an alternative quote, or if we are unable to quote, you can access a directory of specialist medical travel insurers provided by the Money and Pension Service by visiting their website or by calling 0800 138 7777.

Due to coronavirus (COVID-19) and its effect on worldwide travel, we have decided to suspend new sales of our travel insurance as a temporary measure.

If you’re an existing customer, you can still access your online portal as usual to manage your account or make a claim. If you are looking to renew your policy, please contact us on 0800 980 5573.

Or, for further details please read our frequently asked questions below.

Your questions answered about the coronavirus outbreak

With new cases of the Coronavirus (COVID-19) being diagnosed in various countries, customers have been calling us to know whether they should go ahead with their travel plans, postpone or cancel their trips.

Firstly, if you have any medical conditions that may restrict your ability to travel we advise you to talk to your GP and discuss any concerns you might have, also factoring the health guidelines set out by the country you intend to visit. Please note, our travel insurance policies do not cover travel undertaken to an area where the FCO (Foreign and Commonwealth Office) advise against all or all but essential travel.

For the most up-to-date information contact your airline, accommodation provider and internal transport handler well ahead of your journey.

You can also monitor the situation through these official sources:

Foreign and Commonwealth Office (FCO)

World Health Organisation (WHO)

For tips and advice on minimising your risk of catching Coronavirus, please refer to the NHS guideline.

Find out about what our travel insurance offers

Existing customers can access our services below

Three levels of cover

You can tailor your cover level by choosing Silver Cover, Gold Cover or Diamond Cover.

Medical cover

We can provide cover for many pre-existing medical conditions.

Kids go free

Up to 6 dependent children go free on a family policy. Some existing medical conditions are chargeable.

24/7 help and support

Online access to your travel account and 24/7 emergency helpline when you're abroad.

Whether you're heading off for a single trip or looking for multi trip insurance, we've got it covered.

Our travel insurance gives you the peace of mind to know you can sit back and enjoy your holiday!

Silver, gold or diamond cover

Silver gives you the basic travel cover you should need for your trip. Gold adds things like missed connection cover, and provides increased cover for medical expenses and cancelling your trip, while Diamond gives the lowest policy excess (the bit you pay towards a claim) as well as the highest cover across all aspects of your policy.

A single trip travel insurance policy starts from only £9.17. Price based on a healthy individual aged 34, travelling to Europe for 3 days on a Silver policy bought online. Travel Insurance data, 15 January 2020.


Cover for pre-existing medical conditions

We offer comprehensive travel insurance for customers with pre-existing conditions - after all you deserve a holiday too. Subject to medical screening and an extra premium might apply.

Father and son pushing trolley with luggage.

Up to 6 kids go free

We offer cover for your partner, your family or the group you’re travelling with. Plus up to 6 dependent children under 18 are covered for free on a family policy. Some existing medical conditions are chargeable.

24-hour emergency assistance

Rest assured, you'll get access to a 24-hour emergency assistance phoneline when you're abroad. You can also access your policy documents in your online account whenever you need them.

Mother and child under parasol.

Enhance your cover

You can add the following cover to your policy for additional protection: Gadget cover, Excess waiver, Golf cover, Sports & activities cover

Person snow walking.

Upgrade your cover

For those special trips you can upgrade your cover for:

  • Winter sports
  • A cruise
  • Business travel
  • A wedding

Need to check your policy details?

Find out how to get them below:

Existing customers

View and download your policy documents and policy wording by logging into your account.

Not registered yet? Sign up for your account

Need to speak to us? Call us on 0345 078 7502.

Need help?

Important information

Calls may be recorded and monitored.