How do I register for an online account to make changes?

Register for an account

Before you can login to access your policy documents or make policy changes, you’ll need to register.

Registration is simple, quick and free. Just follow the instructions on the registration page.

You’ll need your policy number – please make sure this is entered as it appears, as our system is case sensitive. For example: RSAP0000000000.

If you've already registered

If you’ve already registered, you should be able use the Email address you used to register your policy with us and the password you originally set on our login page.

If you’ve forgotten either of these, we can help you. Just follow the 'forgotten your'... links on the login page.  

Further help and how to get in touch

To find out more, why not watch our video on managing your policy online.

If you’d like more help please get in touch using one of the options below.


Please call us on 0330 102 2911.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening times

  • Monday to Friday, 8am to 8pm
  • Saturday, 9am to 5pm
  • Sunday, 9am to 4pm.
Email & Post>


For general enquiries please Email

For claims please Email

When you Email us please include your policy number, name and personal contact information, and if you're making a claim, as much detail about the claim as possible. For security reasons, please don't send us payment information by Email.

We’ll respond to your Email within 24 hours, Monday to Friday.


You can also write to us at:

MORE TH>N Customer Services
PO Box 825
Colmore Gate
B3 2AY

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