Car insurance

We’re here to help resolve your complaint.

Before you contact us, it might be useful to first read our complaints procedure.

Please email and include your policy number, name and personal contact information and as much detail as possible about your complaint.

We’ll respond to your email within 24 hours, Monday to Friday.

By post:

Customer Relations Team
PO Box 255
NR18 8DP

Contact us

Call us during opening hours

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

For general enquiries please email

0330 102 2911

Monday to Friday, 8AM to 8PM | Saturday, 9AM to 5PM | Sunday, 9AM to 4PM.