How to make a claim


If you've lost your luggage, missed your flight or had an accident, you may need to make a claim on your travel insurance.

hat and sunglasses

Emergency medical assistance

If you're abroad, please call the emergency medical assistance helpline 24-hours a day.

  • For policies purchased or renewed on or after 25thApril 2016, call +44 208 603 9884
  • For policies purchased or renewed before 25th April 2016, call +44 124 362 1183

Calls may be recorded or monitored.

travellers in foreign airport

For all other claims

For all travel insurance claims including lost baggage, holiday cancellation, medical and travel delay claims, please call the relevant number below:

  • For policies purchased on or after 14th February 2017, or renewed on or after 13th March 2017, call 0330 100 6474 (open Monday to Friday 8am to 6pm)
  • For policies purchased between 25th April 2016 and 13th February 2017 inclusive, or renewed between 25th April 2016 and 12th March 2017 inclusive, call 0330 102 2940 (open Monday to Friday, 8am to 6pm).
  • For policies purchased or renewed before 25th April 2016, call 0800 197 2346 (open Monday to Sunday, 8am to 8pm).

Calls may be recorded or monitored.

Need to check your policy details?

You can download the relevant policy wording below:
Policy documents for policies purchased on or after 14th February 2017, or renewed on or after 13th March 2017:

For policy numbers that start with MT - TRV please download

Travel insurance policy wording (AGA)
Travel insurance policy summary (AGA)
 
Policy documents for policies purchased between 25th April 2016 and 13th February 2017 inclusive, or renewed between 25th April 2016 and 12th March 2017 inclusive: 

For policy numbers that start with MT – TRV please download

Travel insurance policy wording (AGA)
Travel insurance policy summary (AGA)

 

For policies purchased or renewed before 25th April 2016:

For policy numbers that start with MT – TRV please download

Travel insurance policy wording (Amtrust)
Travel insurance policy summary (Amtrust)
 

Frequently asked questions

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