How to make a travel insurance claim
If you've lost your luggage, missed your flight or had an accident, you may need to make a claim on your travel insurance
Emergency medical assistance
If you're abroad, please call the emergency medical assistance helpline 24-hours a day.
- For policies purchased or renewed on or after 25 April 2016, call +44 208 603 9884
- For policies purchased or renewed before 25 April 2016, call +44 124 362 1183
Calls may be monitored and recorded.
For all other claims
For all travel insurance claims including lost baggage, holiday cancellation, medical and travel delay claims, please call the relevant number below:
- For policies purchased on or after 14 February 2017, or renewed on or after 13 March 2017, call 0330 100 6474
- For policies purchased between 25 April 2016 and 13 February 2017 inclusive, or renewed between 25 April 2016 and 12 March 2017 inclusive, call 0330 102 2940
- For policies purchased or renewed before 25 April 2016, call 0800 197 2346
Please visit our contact us page to see our opening hours.
Calls may be monitored and recorded.
Need to check your policy details?
You can view and download your policy documents and policy wording by logging into your account.
Not registered yet? Sign up for your account
Need to speak to us? Call us on 0345 078 7502
Please visit our contact us page to see our opening hours.
Calls may be monitored and recorded.
We're here to help
If you have hearing or speech difficulties you can use Relay UK via textphone by adding 18001 before dialling; or simply download the Relay UK app on your mobile or tablet.
Calls may be monitored and recorded.