If you're abroad, please call the emergency medical assistance helpline 24-hours a day.
For all travel insurance claims including lost baggage, holiday cancellation, medical and travel delay claims, please call the relevant number below:
- For policies purchased on or after 14th February 2017, or renewed on or after 13th March 2017, call 0330 100 6474 (open Monday to Friday 8am to 6pm)
- For policies purchased between 25th April 2016 and 13th February 2017 inclusive, or renewed between 25th April 2016 and 12th March 2017 inclusive, call 0330 102 2940 (open Monday to Friday, 8am to 6pm).
- For policies purchased or renewed before 25th April 2016, call 0800 197 2346 (open Monday to Sunday, 8am to 8pm).