Make a claim

How to make a travel insurance claim

If you've lost your luggage, missed your flight or had an accident, you may need to make a claim on your travel insurance

If you're abroad, please call the emergency medical assistance helpline 24-hours a day.

For policies purchased or renewed on or after 25 April 2016, call +44 208 603 9884
For policies purchased or renewed before 25 April 2016, call +44 124 362 1183

Calls may be monitored and recorded.

For all travel insurance claims including lost baggage, holiday cancellation, medical and travel delay claims, please call the relevant number below:

For policies purchased on or after 14 February 2017, or renewed on or after 13 March 2017, call 0330 100 6474 (open Monday to Friday, 8am to 6pm)
For policies purchased between 25 April 2016 and 13 February inclusive, or renewed between 25 April 2016 and 12 March 2017 inclusive, call 0330 102 2940 (open Monday to Friday, 8am to 6pm).
For policies purchased or renewed before 25 April 2016, call 0800 197 2346 (open Monday to Sunday, 8am to 8pm).

Calls may be monitored and recorded.

You can view and download your policy documents and policy wording by logging into your account.

Not registered yet? Sign up for your account

Need to speak to us? Call us on 0345 078 7502

Calls may be monitored and recorded.