How to make a claim

If you've lost your luggage, missed your flight or had an accident, you may need to make a claim on your travel insurance.

Emergency medical assistance

If you're abroad, please call the emergency medical assistance helpline 24-hours a day.

  • For policies purchased or renewed on or after 25thApril 2016, call +44 208 603 9884
  • For policies purchased or renewed before 25th April 2016, call +44 124 362 1183

For all other claims

For all travel insurance claims including lost baggage, holiday cancellation, medical and travel delay claims, please call the relevant number below:

  • For policies purchased on or after 14th February 2017, or renewed on or after 13th March 2017, call 0330 100 6474 (open Monday to Friday 8am to 6pm)
  • For policies purchased between 25th April 2016 and 13th February 2017 inclusive, or renewed between 25th April 2016 and 12th March 2017 inclusive, call 0330 102 2940 (open Monday to Friday, 8am to 6pm).
  • For policies purchased or renewed before 25th April 2016, call 0800 197 2346 (open Monday to Sunday, 8am to 8pm).

Need to check your policy details?

Find out how to get them below:
Existing customers:
View and download your policy documents and policy wording by logging into your account.

Not registered yet? Sign up for your account
Need to speak to us? Call us on 0345 078 7502. 

Not bought a policy direct from MORE THAN yet?
View the policy documents

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