Protecting customers with insurance since 2001

Protecting customers with insurance since 2001

Make a claim

Our preferred vet referral network

Vet referral network

We've created a preferred referral network of vets who will provide your pet with highest standards of care during their treatment at competitive prices. This could help to maximise the amount of treatments under your pet policy cover.

We'll also be able to pay most of the vets in our network directly for the treatment costs, removing the need for you to claim the costs back (subject to vet agreement. Excesses apply).

If there isn't a referral vet in your area at the current time, or if for any reason you wish to use a vet  that isn't in our network, please contact us on 0330 100 6445. Otherwise you'll need to pay £200 of the referral vet bill yourself. This amount is in addition your policy excess.

If your pet needs emergency treatment for a situation that if not resolved immediately may lead to a loss of life or cause a serious threat to the present or ongoing health of your pet, you will not have to pay the additional £200 excess regardless of which referral vet you visit.

Find a referral vet in your area: simply enter your town or postcode.

Calls may be monitored and recorded.

We're here to help

If you have hearing or speech difficulties you can use Relay UK via textphone by adding 18001 before dialling; or simply download the Relay UK app on your mobile or tablet.