Life insurance FAQs
Let us answer all your questions about all things life insurance related
When critical illness is added to a policy, you can choose between:
- A 'guaranteed' product, where the premium remains the same throughout the term of the policy, or
- A 'reviewable' product, where the premiums are fixed for the first five years, after which the insurer has the option to review your premiums on a regular basis.
If you need further help, please contact us.
Mortgage life insurance
A mortgage life insurance policy means that your mortgage could be paid off if you were to die during the period of cover. Your family then wouldn't have to worry about continuing to pay the mortgage. You can set it up as joint policy with your partner. Find out more about mortgage life insurance.
Term life insurance
Term life insurance is one of the simplest and cheapest types of life insurance that you can buy and is designed to pay out a lump sum if you die during the term of the plan. It is particularly important if you're getting married or planning a family. Find out more about term life insurance.
If you need further help, please contact us.
Critical illness cover will pay out a lump sum on diagnosis of a condition as specified in the policy wording.
This could help improve your quality of life by paying for necessary treatment or home alterations, paying off your mortgage or covering regular bills.
Critical illness can be added to your Mortgage Life Insurance or your Term Life Insurance.
If you need further help, please contact us.
How you claim on your life insurance policy depends on when you bought your policy.
To find out who to call go to our page on making a life insurance claim.
If you have taken out a life policy or a life policy with critical illness and guaranteed premiums, your premiums will not increase during the term of the policy.
Your premiums may increase if you add critical illness to your life cover and select a policy with reviewable premiums.
This is because your premiums are fixed for the first five years, after which the insurer has the option to review your premiums on a regular basis.
If you need further help, please contact us.
If your life insurance policy is in joint names it will pay out on a ‘joint life first death’ basis.
This means the insurer pays the sum assured only once and payment will be made in the event of the first death on the policy.
If you need further help, please contact us.
Postal paperwork usually takes between 7 to 10 working days, depending on the Royal Mail.
The credit or debit card payment is taken between 24 to 48 hours later and will appear as RSA on your bank statement.