Existing customers

Manage your home insurance policy

What would you like to do today?

This is the quickest way to talk to us

Speak to one of our team by chat.

Opening hours

Monday to Friday: 7am to 8:30pm

Saturday and Sunday: 9am - 5:30pm

Bank Holidays: 9am - 5:30pm

Message Us

Make a claim or talk to us about an existing claim

New claims: 03303 335 536

Existing claims: 03303 335 536

Call to make changes or discuss your renewal. Please check you're happy your cover still meets your needs before your policy renews.

Opening hours (New claims)

Monday to Friday: 8am to 9pm

Saturday: 9am to 9pm

Sunday: 10am to 9pm

Bank Holidays: 10am - 4pm

Opening hours (Existing claims)

Monday to Friday: 8am to 6pm

Saturday: 9am to 4pm

Sunday and Bank Holidays: Closed

If you have hearing or speech difficulties:

Make a change, renew your policy or talk to us about anything else

About our products and services: 03303 335 537

Renewals: 03303 335 538

Call to make changes or discuss your renewal. Please check you're happy your cover still meets your needs before your policy renews.

Opening hours

Monday to Friday: 8am to 7pm

Saturday: 9am to 3pm

Sunday: 9.30am to 4pm

Bank Holidays: 10am - 4pm

If you have hearing or speech difficulties: