Make a pet claim

Consult a 24hr veterinary professional by video or chat

MORE THAN Pet Insurance customers can video call or chat to a veterinary professional 24 hours a day, 365 days a year by signing up to FirstVet for free. You can chat or video call with a skilled and compassionate expert. Click here to sign up or sign in to your existing account.

Tell us about your claim

Please note that contacting the wrong Claims team may result in us having to transfer you to the right department, which could delay the processing of your claim.

New claim Existing claim

What are the first few letters of your policy number?

Your policy number can be found in your most recent policy document.

My policy number begins with “MTH...” My policy number begins with “RSA...”

Pet Insurance Claims

Report your claim

To help speed up your claim, please have the following details to hand: the treatment your pet received, the dates of any treatment, and any vet invoices.
Don't worry if you don't have the invoices to hand, we can get these directly from the vet.
Alternatively, you can call 0333 7777 388 or send us an email if you have additional information you'd like to add to your claim.

Opening hours

Monday to Friday: 8am to 6pm

Saturday: 9am to 1pm

Sunday and bank holidays: Closed

Important product update

To help you set up a new MORE THAN pet claim, we will transfer you to RSA (Royal & Sun Alliance Insurance Ltd) who are continuing to set up new claims for policies starting RSA.

Go to RSA

Existing Pet Insurance Claims

If you need to update your claim

You can call 0333 7777 388 or send us an email if you have additional information you'd like to add to your claims.
Are you a customer?
claims@morethanpetclaims.com
Are you a vet?
support@pet.morethan.com

Opening hours

Monday to Friday: 8am to 6pm

Saturday: 9am to 1pm

Sunday and bank holidays: Closed

Important product update

To help you manage your existing MORE THAN pet claim, we will transfer you to RSA (Royal & Sun Alliance Insurance Ltd) who are continuing to administer existing claims. Here you will be able to find the MORE THAN support you need.

Go to RSA

We aim to process your claim as quickly as possible. Sometimes claims can take longer than expected if we require further information from you or your vet.

If your vet is happy for us to pay them direct then we are able to do so (excess applies). You will need to let us know during the claims regsitration process.

If the accident was minor you can call FirstVet for support and advice. If they advise you take your pet to a vet, they can help you find your nearest urgent treatment centre.

If your pet has been involved in an accident where their life is at risk or they're in pain, see a vet as soon as possible.

If your pet has seen a vet and you would like to start making a claim you contact us via our website or telephone, For more advice you can also call our pet claims team.

For more advice you can also call one of our pet claims team.

If your dog or cat is microchipped, contact the microchipping company to see if they've been handed in anywhere. Contact your local animal rescue centres, ask your neighbours and put the word out on social media.

Our pet insurance can help with advertising and reward money if your pet goes astray. Our Lost and found cover is included on all levels of cover.

You can check your policy wording or contact us if you're not sure.

You are able to submit a claim with us via our website, digital portal and via the telephone. Your vet is also able to submit a claim on your behalf. Please tell us what you're claiming for. Please attach your bills, invoices or other supporting evidence. Details of what evidence will be needed can be found in your policy wording.

Yes, your vet can submit claims on your behalf.

We will send you regular updates on the status of your claim (via SMS and/or email). Alternatively you can contact us via telephone or email for an update as required.

If you can't find your claim, you can contact our claims team.