Make a pet claim

We aim to process your claim as quickly as possible. Sometimes claims can take longer than expected if we require further information from you or your vet.

If your vet is happy for us to pay them directly, then we’ll send it to them.

If not, we’ll send it directly to you, using the account details you gave us when paying for your policy, and you can settle up with your vet.

When you start your claim, let us know whether it’s you or the vet who we should send the claims payment to.

If the accident was minor, try calling FirstVet for advice first.

If they tell you it’s best to see a vet, they can help you find your nearest urgent treatment centre.

If your pet’s life is at risk or they're in pain, always see a vet as soon as possible.

If you’d like to start a claim, get in touch with us or head to our claims page.

If your dog or cat is microchipped, contact the microchipping company to see if they've been handed in anywhere. Contact your local animal rescue centres, ask your neighbours and put the word out on social media.

Our pet insurance can help with advertising and reward money if your pet goes astray. Our Lost and found cover is included on all levels of cover.

You can check your policy wording or contact us if you're not sure.

You can make a claim online or give us a call.

Or if you’d rather, your vet can submit a claim for you. Just ask the receptionist at your vet surgery.

Let us know what you’re claiming for and attach any bills, invoices or other evidence we might need.

You can find a full list of the type of evidence we’ll ask for in your policy book.

Yes, your vet can submit claims on your behalf.

We’ll send you regular updates on the status of your claim. Depending on what you’ve chosen as a preference, we’ll either send them via email or post.

Let us know if you want to change your contact preferences or you’d like an update on your claim.