We sell a policy every two minutes ^

We sell a policy every two minutes ^

Protecting customers with insurance since 2001

Updates: Coronavirus help and support and changes to our business products.

Make a claim

How to make a van insurance claim

Emergency Breakdown Helpline

0800 316 1308

Call us 24 hours a day, 365 days a year to speak to one of our advisers.

We can also help to recover your van and get your drivers to where they need to go.

Calls may be monitored and recorded.

Here to help when things go wrong

We're focussed on processing your claim as quickly as possible

Are you covered?

Before you get in touch, make sure you've checked the following:

Your policy schedule - it's easy to forget the cover you bought so take a moment to check the document we sent you when you bought your van insurance. It contains your unique policy number and the personal details you gave us.

Your policy cover excess - your policy schedule lists the excesses payable if you make a claim. Have you investigated the repair or replacement cost? Is it worth making a claim?

It's easy to make a claim

We've made our claims process easy so that you can concentrate on getting on with running your business

Tell us what's happened

If you need to make a claim, it's a good idea to have your policy schedule to hand and to note down the details of any damage. It helps us to process your claim as quickly as possible.

To make a claim, call us on 0330 102 4089.

Please visit our contact us page to see our opening hours.


What happens next?

Once you've submitted a claim, a claims handler will keep you updated on its progress. Depending on the claim, we can also put you in touch with our authorised tradespeople.

We're here to help

If you have hearing or speech difficulties you can use Relay UK via textphone by adding 18001 before dialling; or simply download the Relay UK app on your mobile or tablet.

Calls may be monitored and recorded.