Make a claim

Here to help when things go wrong.

We're focussed on processing your claim as quickly as possible.

We're your first point of contact

Emergency Breakdown Helpline – 0800 316 1308
Call us 24 hours a day, 365 days a year to speak to one of our advisers. 

We can also help to recover your van and get your drivers to where they need to go.


Are you covered?

Before you get in touch, make sure you've checked the following:

Your policy schedule - it's easy to forget the cover you bought so take a moment to check the document we sent you when you bought your van insurance. It contains your unique policy number and the personal details you gave us.

Your policy cover excesses - your policy schedule lists the excesses payable if you make a claim. Have you investigated the repair or replacement cost? Is it worth making a claim?

It's easy to make a claim.

We've made our claims process easy so that you can concentrate on getting on with running your business.

Tell us what's happened

If you need to make a claim, it's a good idea to have your policy schedule to hand and to note down the details of any damage. It helps us to process your claim as quickly as possible.

To make a claim, call us on 0330 102 4089.

What happens next?

Once you've submitted a claim, a claims handler will keep you updated on its progress. Depending on the claim, we can also put you in touch with our authorised tradespeople.

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