Business car and van FAQs

If you’ve sent the V5C to the DVLA, please email us a copy of the new keeper supplement instead to: mbt.validations@uk.rsagroup.com. If you need further help contact us.

Yes, we need to see a copy of the photocard or paper driving licence for all named drivers. If you’ve chosen an ‘Any Driver’ policy then we only need to see a copy of the driving licence for the main/most frequent driver.

You have 21 days from the policy start date to send us the documents. If we don’t receive them within this time we may have to cancel your policy. If you can’t find your documents or only have limited documentation, please email us at mtb.validation@uk.rsagroup.com.

We wouldn’t recommend sending us the original documents as we can’t guarantee we’ll be able to return them. Please send all validation documents to mbt.validations@uk.rsagroup.com.

You have 21 days from the policy start date to send us the documents. Please email us at mtb.validationteam@uk.rsagroup.com. If we don’t receive them within this time we may have to cancel your policy. If you can’t find your documents or only have limited documentation please get in touch with us.

To help keep premiums lower we’re always looking at ways to reduce fraud. Asking to see certain documents as part of the application process helps us to do this.

You can visit gov.uk/view-driving-licence to retrieve a copy of your licence. If you don’t have the details to view your licence, please email us the other required documents to: mbt.validations@uk.rsagroup.com and we’ll be in touch. If you need further help contact us.

Simply send us the documents you have via email to: mbt.validations@uk.rsagroup.com and we’ll arrange a date for the remaining document to be sent to us. Please remember to write your policy number clearly on any correspondence you send us. If you need further help contact us.

The name of the policyholder must be the same as on the V5C (vehicle log book).

If you have a van choice policy, you can make changes and renew your policy online 24 hours a day, seven days a week. You'll need to set up an online account, if you haven't already done so. Business car customers are not currently able to service online. Contact us if you need to make any changes or get in touch.

If you made any changes to your policy during the year, the price shown may not match what you paid at the start of the year. That's because we've applied the cost of any changes you made to the whole year. 

We’ve done this to allow you to make a like for like comparison with your renewal price. We've shown you the amount that you would’ve paid a year ago with the cover you have at the time you’re renewing your policy.

In your schedule, you’ll find a detailed breakdown of your price and what’s included in your policy, including any additional cover options you chose. This will help you compare your policy should you wish to shop around. If you do, please be aware that some of our policy benefits may be available to our existing customers only, so it’s important that you consider this in your comparisons.

We’re working with the rest of the insurance industry to make the process of renewing easier for customers, including making sure you have the right cover at the right price.  

We value our loyal customers and would love you to stay with us, but it’s really important to make sure you have the cover you need.  

Insurance policies can vary between providers - especially what’s included as standard and what you can add to your policy. If you’re thinking of shopping around it’s really important that you compare like for like to ensure you don’t lose cover that’s important to you.

If you’ve sent the V5C to the DVLA, please email us a copy of the new keeper supplement instead to: mbt.validations@uk.rsagroup.com. If you need further help contact us.

We’re showing your total price as we want you to be able to make an easy comparison. We show an annualised cost because your monthly instalments might’ve changed if you made a change to your policy during the year. On your renewal invite we’ve told you:  

• how much your annual price is if you choose to make a one-off payment,  
• your monthly Direct Debit amount including the interest change, if it applies, and  
• the total amount this will be across the whole year including the interest charge, if it applies.

We show your previous year’s price on your renewal invite, along with your renewal price. This will help you to compare prices based on the same cover.

Prices can increase for a number of reasons. If you haven’t made a claim on your policy, there are other reasons why prices go up at renewal such as:

• Introductory discounts that only apply to the first year of a new policy
  
• Regular pricing reviews - these take into account changes in customer behaviour or the types of claims we are paying
  
• Changes to government taxes, such as increases in Insurance Premium Tax
  
• General market conditions such as the increasing cost of repairs or the cost of replacing lost or damaged items.