A guide to your renewal price

Our pet insurance is designed to help you pay for veterinary bills for unexpected illness and accidents. Like most policies out there, it doesn’t provide cover for every situation.
When you receive your renewal letter your price might have increased. We’re here to help you understand the reasons behind a price change and the importance of continuing cover for your pet:
Introductory discounts not applied

When you bought your policy, you might’ve received a new customer discount and another discount if you bought online. These first year discounts aren’t applied to your renewal price.


The age, gender and breed of your pet

Your pet is another year older which means that the likelihood of them becoming ill and you needing to make a claim for veterinary treatments can increase every year.

The cost of insuring a female can differ from a male due to gender specific health issues such as ovarian or uterine cancers, and some breeds are more prone to certain conditions than others.


Veterinary treatment costs increasing year on year

The cost and availability of veterinary treatment can vary depending on where you live. Advances in veterinary treatments have inevitably had an impact on pet insurance prices as claims costs to cover them have also increased.

The Association of British Insurers say the average veterinary bill claim was £757 in 2016, up from £721 in 2015 - a 5% increase.

To help you maximise the use of the vet fee limit amounts under the terms of your insurance policy more effectively, we have set up a preferred vet referral network.


And last but by no means least, your claims history

Typically, if your pet has needed treatment for a serious injury or illness whilst insured with us, then continuing cover is the better option. The reason being is that most pet insurance policies don’t provide cover for pre-existing conditions. So if you move to a new insurer they’ll most likely decline a claim if your pet has already had a condition before the policy was taken out with them.


You might be able to reduce your renewal price:

It may be possible to reduce the price of your policy by increasing the excess to an amount you’re able to pay towards a vet bill if you need to make a claim.

Excess amounts will increase once your pet reaches the age of nine.


Thinking of changing provider?

If you’re considering changing your pet insurance provider, perhaps to get a better price, there are a few things to bear in mind if you take out a new policy:

There is usually an exclusion period in which you cannot make a claim after buying your policy. It means that if your pet needs treatment within this time period, you may not be covered for the fees.

As mentioned before, your pet’s pre-existing medical conditions may not be covered under a new policy.  

If you’ve made your mind up to change provider, we’ll be sorry to see you go.

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