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Insurance payment deferral

Financial support

Depending on your situation and what you need from your insurance, there may be ways we can help you manage your payments to make sure you don’t end up uninsured.

It's important that you consider your options very carefully.

You may be able to reduce your level of cover.

  • This means your policy won't provide the same level of cover as before, but your premiums may be more affordable on an ongoing basis. Our customers tend to consider this option when their circumstances make them unsure of their future financial situation. It also depends on what their cover needs are.

You may be able to defer your monthly payment.

  • This means you won't need to pay your premium for the month, but any deferred amount will be added to your next payment after the deferral period ends.  
  • Please do not apply for a payment deferral online if you think you might have trouble paying this lump-sum at the end of the deferral.  Please get in touch with us instead as we may be able to offer you a flexible repayment plan. 
  • The Money Advice Service’s online Money Navigator tool is useful if you are considering whether a payment deferral is right for you. It also depends on what your financial situation is likely to be at that time. Our customers tend to consider this option when they need immediate and temporary support.
  • Rest assured, applying for a payment deferral will not impact your credit score and there will be no additional fees or charges. To find out more information on payment deferrals, including the eligibility criteria and how to apply, please read the details provided and our frequently asked questions below.

Please contact us to talk about the options that might be available to you. You can view our phone numbers and opening hours here. Please don't cancel your payments without speaking to us first, as we may be able to help.

Further guidance and support

The Financial Conduct Authority provides information for consumers at ‘Dealing with financial difficulties during the coronavirus pandemic’.

Alternatively, you may wish to visit National Debtline. National Debtline are a not-for-profit debt advice service run by the charity the Money Advice Trust, they provide free and impartial advice for people in England, Wales and Scotland. Visit their website to access their online tools and resources. The quickest way to speak with an advisor is via their web chat facility or you can call them on 0808 808 4000.


Payment deferrals

You can apply for your payment deferral online by filling in and submitting our online form.

Once you have answered the first three questions on the online form about your payment history, you will need to read the important information that appears. You can continue to fill in the payment deferral form after you have read and understood the important information.

When you submit your form, we will be in touch with details of your payment deferral.

What we need to know to process your form:

  • If you are the policyholder or if you are applying for a payment deferral on behalf of a policyholder
  • Your contact details
  • The policy number for the insurance policy you are requesting a payment deferral for (including the letters at the beginning)
  • Your eligibility for a payment deferral; if you do not match our eligibility criteria, Please contact us to discuss the options available to you. Our phone numbers and opening hours can be found here
  • You are able to repay the payment deferral in full at the end of the deferral period. Please do not apply for a payment deferral online if you think you might have trouble paying this lump-sum at the end of the deferral. Please get in touch with us instead as we may be able to offer you a flexible repayment plan. You will find ways to get in touch with us by phone, email and live chat on our website.
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