In particularly cold weather it pays to keep your central heating on constant, not on a timer, in every room, if possible. If you happen to be going away, either leave the heating on or drain the system, and remember to leave your insurance details with a friend or neighbour.
If you’re leaving your property unoccupied for a while, it’s better to drain the system.
To do so, turn off the stopcock, shut down the boiler and open all taps. If you’re not sure about this, speak to a plumber.
Frozen water can easily crack pipes and water tanks, which are usually in the loft, and can cause extensive damage to your home.
Here are some tips to help prevent frozen pipes.
Keep a supply of batteries, torches and provisions, including food and bottled water, in the house.
In an emergency it is important to have your insurance documents close to hand.
Put them somewhere safe and dry and tell other family members where they are in case you are not at home.
If you’re affected by severe winter weather and need some help and advice on making a claim, we're here to help. Our emergency helpline is open 24 hours a day, call us free on 0800 300 684.
To make a claim, you can register a home claim or call us on 0330 100 7783. Before you make a claim, please make sure you have your policy schedule and as many details of the damage as possible to hand, as these will speed up your claim.