I’ve got most of my documents ready to send you but I’m still waiting for one more. What should I do?

What to do if you're awaiting documents to send us.

Simply send us the documents you have and we’ll arrange a date for the remaining document to be sent to us. Please remember to write your policy number clearly on any correspondence you send us.

Contact us

We ask that you please only call us if you need to renew your policy in the next 5 days or to make a claim.

If your query is not urgent  please fill in our online form and we will get back to you within 5 days.

Please note our phone lines will close at 5pm on Thursday 9 April and reopen at 9am on Tuesday 14 April for the Easter Bank Holiday weekend.

0330 102 4518

Monday to Friday, 9AM to 5PM | Saturday, closed | Sunday, closed.