How are excesses applied?

Find out more about excess payments if you need to make a claim.

The following excesses apply to policies prefixed MT-TRV. For all other policies please see your policy documents contained in your travel account area.

If you need to make a claim we’ll deduct the amount below from your pay out for a valid claim. The excess level is dependent upon the cover level selected.

  • Silver cover: £100
  • Gold cover: £60
  • Diamond cover: £40

The excess values differ for gadget insurance, but are the same across all three levels of cover and are as follows:

  • Accidental Damage, Theft, Malicious Damage: £50
  • Loss £75:
  • Unauthorised Usage: Nil

Contact us

Call us during opening hours

New quotes: 03301 007 825 Monday to Friday, 8am to 7pm, Saturday 9am to 5pm.

Claims:

  • For policies purchased on or after 14th February 2017, or renewed on or after 13th March 2017:  0330 100 6474 Monday to Friday, 8am to 6pm.
  • For policies purchased between 25th April 2016 and 13th February 2017 inclusive, or renewed between 25th April 2016 and 12th March 2017 inclusive: 0330 102 2940 Monday to Friday, 8am to 6pm.
  • For policies purchased or renewed before 25th April 2016: 0800 197 2346 Monday to Sunday, 8am to 8pm.

Emergency medical assistance:

  • For policies purchased or renewed on or after 25th April 2016: +44 208 603 9884 available 24/7, 365 days a year.
  • For policies purchased or renewed before 25th April 2016: +44 1243 621 183 available 24/7, 365 days a year.

Customer service enquiries:

 

0345 078 7502

Monday to Friday, 8AM to 7PM | Saturday, 9AM to 5PM | Sunday, closed.

BUILD: MASTER