Am I covered for natural catastrophes, such as volcanic ash?

We can provide additional cover against natural catastrophes.

For an additional premium we can provide you with cover for natural catastrophes. This includes volcanic eruption, volcanic ash (including volcanic ash carried by the wind), flood, tsunami, earthquake, landslide, hurricane, tornado or wildfires.

Depending on your level of cover, we will pay up to the amounts stated on page 6 of the policy wording which can be found at the bottom of our travel insurance explained page for,

  • Travel and accommodation expenses which you’ve already paid or agreed to pay under contract.
  • The cost of any pre-paid excursions and activities.
  • Costs of any visas that you have paid for.

We will also pay fixed amounts in relation to the below events. These costs are displayed on page 6 of the policy wording (Hood Group) which can be found at the bottom of our travel insurance explained page.

  • Being stranded at your home country departure point.
  • Any costs involved to reach your intended destination.
  • Becoming stranded on an international connection or your return journey home.
  • Up to £2000 for travel expenses to get you home.
  • Additional costs accrued for car parking or kennel and cattery fees.

Contact us

Call us during opening hours

New quotes: 03301 007 825 Monday to Friday, 8am to 7pm, Saturday 9am to 5pm.

Claims:

  • For policies purchased on or after 14th February 2017, or renewed on or after 13th March 2017:  0330 100 6474 Monday to Friday, 8am to 6pm.
  • For policies purchased between 25th April 2016 and 13th February 2017 inclusive, or renewed between 25th April 2016 and 12th March 2017 inclusive: 0330 102 2940 Monday to Friday, 8am to 6pm.
  • For policies purchased or renewed before 25th April 2016: 0800 197 2346 Monday to Sunday, 8am to 8pm.

Emergency medical assistance:

  • For policies purchased or renewed on or after 25th April 2016: +44 208 603 9884 available 24/7, 365 days a year.
  • For policies purchased or renewed before 25th April 2016: +44 1243 621 183 available 24/7, 365 days a year.

Customer service enquiries:

 

0345 078 7502

Monday to Friday, 8AM to 7PM | Saturday, 9AM to 5PM | Sunday, closed.

BUILD: MASTER