Help when you're abroad

How to get in touch if you need travel insurance help when you're abroad.

Our travel insurance gives you 24 hour access to emergency assistance wherever you are in the world. If you registered for a travel account when your bought your insurance you can access your documents online at any time by logging into your travel account.

If you do not have an account we recommend you take the policy documents you were sent away with you on your travels.

Emergency assistance and claims

Give us a call on one of the numbers below.

Contact us

Call us during opening hours

New quotes: 03301 007 825 Monday to Friday, 8am to 7pm, Saturday 9am to 5pm.

Claims:

  • For policies purchased on or after 14th February 2017, or renewed on or after 13th March 2017:  0330 100 6474 Monday to Friday, 8am to 6pm.
  • For policies purchased between 25th April 2016 and 13th February 2017 inclusive, or renewed between 25th April 2016 and 12th March 2017 inclusive: 0330 102 2940 Monday to Friday, 8am to 6pm.
  • For policies purchased or renewed before 25th April 2016: 0800 197 2346 Monday to Sunday, 8am to 8pm.

Emergency medical assistance:

  • For policies purchased or renewed on or after 25th April 2016: +44 208 603 9884 available 24/7, 365 days a year.
  • For policies purchased or renewed before 25th April 2016: +44 1243 621 183 available 24/7, 365 days a year.

Customer service enquiries:

 

0345 078 7502

Monday to Friday, 8AM to 7PM | Saturday, 9AM to 5PM | Sunday, closed.

BUILD: MASTER