How can I make a Pet Insurance complaint?

We’re here to help resolve your complaint.  Before you contact us, it might be useful to read our complaints procedure

Email us

You can Email us with your complaint at Please include your policy number, name and personal contact information and as much detail as possible about your complaint. For security reasons please do not send any payment information by Email. We’ll respond to you within 24 hours, Monday to Friday.

Call us

You can also call us on one of the numbers below. Calls may be recorded and monitored.

Customer service & website complaints

Call us on 0800 107 1893

Claims complaints 

Call us on 0800 300 889

Hearing or speech difficulties

If you have hearing or speech difficulties you can contact us using Minicom on 0800 300 836.

Write to us

Please write to us with details of your complaints and send your complaint to:

Customer Relations Team
PO Box 255
NR14 8DP
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