How can I make a pet insurance complaint?

Details of how to make a complaint about MORE TH>N pet insurance.

We’re here to help resolve your complaint. Before you contact us, it might be useful to read our complaints procedure

Chat to or call us

Calls may be recorded and monitored.

Hearing or speech difficulties

If you have hearing or speech difficulties you can contact us using Minicom on 0800 300 836.

Email us

You can email us with your complaint at Please include your policy number, name and personal contact information and as much detail as possible about your complaint.

For security reasons please do not send any payment information by email. We’ll respond to you within 24 hours, Monday to Friday.

Contact us

Call us during opening hours

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.


0330 102 3638

Monday to Friday, 8AM to 6PM | Saturday, 9AM to 5PM | Sunday, closed.