How do I renew my pet policy?

You should receive an invitation to renew 21 days before your renewal date.

Your renewal invite letter will contain details of your renewal policy and your renewal price.

Monthly renewals

If you pay by monthly Direct Debit, your policy will automatically renew so there's no need to contact us.

Annual renewals

If you pay annually, you can accept your renewal by calling the phone number on the top of your renewal letter.

Contact us

Email or call

Please include your policy number, name and personal contact information and for security reasons, please don't send payment information via email. We’ll respond to your message within 24 hours, Monday to Friday.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

0330 102 3638

Monday to Friday, 8AM to 6PM | Saturday, 9AM to 5PM | Sunday, closed.