How do I cancel my pet policy?

Contact us by email or phone.

To cancel your policy you'll need to get in touch with us by email or phone.

 

Thinking of changing provider? 

 

If you’re thinking about changing your pet insurance provider, to try and get a better price, be aware when taking out a new policy:

  • There's usually an exclusion period when you can't make a claim after buying your policy. It means that if your pet needs treatment in this time period, you may not be covered for the treatment fees.
  • Many pet insurance policies don’t provide cover for 'pre-existing illnesses' (known as pre-existing conditions). So if you move to a new insurer and try to claim for an ongoing or a reoccurring illness or injury your pet had before you took out their policy, you’ll probably find that they won’t cover you.

Email us

We'll do our very best to get back to you within 5 working days. Due to the high demand we are experiencing, this may take a little longer, however rest assured will we respond to your query.

 

E-mails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.

For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

This field is mandatory and needs to be completed.

This field is mandatory and needs to be completed.

This field is mandatory and needs to be completed.

This field is mandatory and needs to be completed.

You need to provide us with a number for us to call you back on if we need to discuss your policy.

Please enter the best number to call you back on if we need to discuss your policy.

This field is mandatory and needs to be completed.

This field is mandatory and needs to be completed.

Please select
Please select
Make a change to my policy
Renew my policy
Discuss my renewal
Cancel my policy
Make a payment
Make a general enquiry
Make a complaint

You need to tell us the main reason for contacting us about your policy.

Please select
Please select
New address
Add or remove my pet
New personal details
New pet details
Other - I will provide more information

You need to tell us about the change to your policy.

This field is mandatory and needs to be completed.

You can tell us about a change to your policy up to 30 days in advance. Please don't enter a date in the past or anthing over one month in the future.

This field is mandatory and needs to be completed.

This field is mandatory and needs to be completed.

For security reasons. please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

Contact Us

Phone
Give us a call

We ask that you please only call us if you need to renew your policy in the next 5 days or to make a claim.

0330 102 3638​

Please note our phone lines will close at 5pm on Thursday 9 April and reopen at 9am on Tuesday 14 April for the Easter Bank Holiday weekend.

If your query is not urgent , please fill in our online form and we will get back to you within 5 days.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening hours

Monday to Friday 8am to 6pm
 

BUILD: MASTER