How do I cancel my pet policy?

Contact us by email or phone.

To cancel your policy you'll need to get in touch with us by email or phone.

 

Thinking of changing provider? 

 

If you’re thinking about changing your pet insurance provider, to try and get a better price, be aware when taking out a new policy:

  • There's usually an exclusion period when you can't make a claim after buying your policy. It means that if your pet needs treatment in this time period, you may not be covered for the treatment fees.
  • Many pet insurance policies don’t provide cover for 'pre-existing illnesses' (known as pre-existing conditions). So if you move to a new insurer and try to claim for an ongoing or a reoccurring illness or injury your pet had before you took out their policy, you’ll probably find that they won’t cover you.

Email us

We’ll reply to your message within 24 hours, Monday to Friday

 

For security reasons, please don't include payment information on your email.

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Contact Us

Phone
Give us a call

0330 102 3638​

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Phone opening hours

Monday to Friday 8am to 6pm
Saturday 9am to 5pm
Sunday, closed

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