Renewals & cancellations

Our pet insurance renewals process, and how to cancel your policy.

Why has my excess changed?

Based on claims history and pet's age. 

I’ve received my renewal invite, why are you showing me what I paid last year?

Find out why we've given you the previous year’s price as well as your renewal price.

Why is last year’s price different to what I paid when I renewed my policy last year?

Making changes to your policy during the year may affect the total price you paid last year.

How can I see what cover I had last year?

In your schedule, you’ll find a detailed breakdown of your price and what’s included in your policy, including any additional cover options you chose.

Why has my renewal price increased from last year?

Factors that affect your premium year on year.

I pay by monthly Direct Debit, but you’ve shown last year’s price as a single payment.

We’re showing your total price as we want you to be able to make an easy comparison.

Why is MORE TH>N encouraging me to shop around rather than rewarding my loyalty?

We’re working with the rest of the insurance industry to make the process of renewing easier for customers, including making sure you have the right cover at the right price.

How do I cancel my pet policy?

Contact us by email or phone.

Will my renewal price be the same as last year?

Factors that affect your premium year on year. 

How do I renew my pet policy?

You should receive an invitation to renew 21 days before your renewal date.

Why has one of my pets moved to a new excess system, and another stayed on the same?

Remember to read your schedule carefully for all your policy details.

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