Renewals & cancellations

Our pet insurance renewals process, and how to cancel your policy.

I’ve received my renewal invite, why are you showing me what I paid last year?

Find out why we've given you the previous year’s price as well as your renewal price.

Why is last year’s price different to what I paid when I renewed my policy last year?

Making changes to your policy during the year may affect the total price you paid last year.

How can I see what cover I had last year?

In your schedule, you’ll find a detailed breakdown of your price and what’s included in your policy, including any additional cover options you chose.

Why has my renewal price increased from last year?

Prices can increase for a number of reasons. If you haven’t made a claim on your policy, there are other reasons why prices go up at renewal.

I pay by monthly Direct Debit, but you’ve shown last year’s price as a single payment.

We’re showing your total price as we want you to be able to make an easy comparison.

Why is MORE TH>N encouraging me to shop around rather than rewarding my loyalty?

We’re working with the rest of the insurance industry to make the process of renewing easier for customers, including making sure you have the right cover at the right price.

How do I cancel my pet policy?

To cancel your policy you'll need to get in touch with us.

Will my renewal price be the same as last year?

How we work out your pet insurance renewal price.

How do I renew my pet policy?

You should receive an invitation to renew 21 days before your renewal date.

Why has my excess changed?

Remember to read your schedule carefully for all your policy details.

Why has one of my pets moved to a new excess system, and another stayed on the same?

Remember to read your schedule carefully for all your policy details.