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Customer help / Pet insurance / Pre-existing conditions & ongoing care /

Are hereditary or congenital conditions covered by your pet insurance?

Find out more about what we cover.

Providing these conditions were not noted before the policy was taken out or within the qualifying period and fall under the terms of the policy, then they should be covered.  This does not apply however to Accident Only policies.

If you would like to find out more about a specific condition please get in touch using one of the options below.

Email us

We'll do our very best to get back to you within 5 days. Due to the high demand we are experiencing, this may take a little longer, however rest assured will we respond to your query.

 

E-mails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.

For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

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This field is mandatory and needs to be completed.

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You need to provide us with a number for us to call you back on if we need to discuss your policy.

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Please enter the best number to call you back on if we need to discuss your policy.

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This field is mandatory and needs to be completed.

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Make a change to my policy
Renew my policy
Discuss my renewal
Cancel my policy
Make a payment
Make a general enquiry
Make a complaint

You need to tell us the main reason for contacting us about your policy.

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New address
Add or remove my pet
New personal details
New pet details
Other - I will provide more information

You need to tell us about the change to your policy.

This field is mandatory and needs to be completed.

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You can tell us about a change to your policy up to 30 days in advance. Please don't enter a date in the past or anything over one month in the future.

This field is mandatory and needs to be completed.

This field is mandatory and needs to be completed.

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For security reasons. please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.

Contact Us

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Give us a call

If your query is not urgent, please fill in our online form and we will get back to you within 5 days.

Claims: 0330 100 7801

Existing customers: 0330 102 3638​

Sales: 0330 100 7824

Opening hours

Claims: Monday to Friday, 9am to 5pm

Existing customers and sales: Monday to Friday, 8am to 7pm and Saturday, 9am to 5pm

Please note that any charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Post
Send us a letter

MORE THAN Customer Relations Team
PO Box 255
Wynmondham
NR18 8DP

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About Us

MORE THAN is a trading name of Royal & Sun Alliance Insurance plc, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).

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