What will I receive in my welcome pack?

When you take out a Pet Insurance policy you'll receive the following documents in the post:

  • >A covering letter
  • >Your policy schedule
  • >Policy wording.

If you have opted to pay monthly you'll also receive:

  • >Confirmation of your Direct Debit details
  • >Your fixed sum loan agreement
  • >Advance notice of your Direct Debit instalments.

Check your paperwork

Your policy schedule together with the policy wording forms the basis of your annual insurance contract with us. These details are a record of the information provided to MORE TH>N.

Please check that they are correct and let us know using one of the options below if you need to make any changes.

You must tell us within 30 days of any change in circumstances.


We're currently OPEN.

Please call us on 0330 102 3638.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening times

  • Monday to Friday, 8am to 6pm
  • Saturday, 9am to 5pm.
Email & Post>


For general enquiries please Email pet@morethan.com

For claims please Email morethan.petclaims@uk.rsagroup.com

Include as much as detail as possible, including your policy number, name and personal contact information.  For security reasons please don't send us payment details by Email.

We’ll respond to your Email within 24 hours, Monday to Friday.


You can also write to us at:

MORE TH>N Pet Insurance
PO BOX 15769
B2 2RA

Quote reference: PETNET.

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