What is vetfone and how can I use it?

As part of your policy you have 24 hour freephone access to vetfone.

vetfone is staffed by qualified RCVS vet nurses and they can advise on all aspects of being a pet owner, from grooming and feeding to behavioural advice.

You can call them 24/7 on 0800 072 8190.



If you have a Pet Insurance policy and need some help and advice concerning your pet, you can phone vetfone, 24 hours a day, seven days a week. 

Call  0800 072 8190.


Email & Post>


For general enquiries please Email pet@morethan.com

For claims please Email morethan.petclaims@uk.rsagroup.com

Include as much as detail as possible, including your policy number, name and personal contact information.  For security reasons please don't send us payment details by Email.

We’ll respond to your Email within 24 hours, Monday to Friday.


You can also write to us at:

MORE TH>N Pet Insurance
PO BOX 15769
B2 2RA

Quote reference: PETNET.

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