How can I make a missed pet insurance payment?

How to pay for a payment you have missed for your pet insurance.

If you have missed a payment for your pet policy, you can simply give us a call on the phone number below and we can take the payment over the phone.

Just tell us the details of the debit or credit card you want the payment to be taken from and the amount you want to pay. 

Terms and conditions apply depending on how long the payment has been missed.

Contact us

Email or call

Please include your policy number, name and personal contact information and for security reasons, please don't send payment information via email. We’ll respond to your message within 24 hours, Monday to Friday.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

0330 102 3638

Monday to Friday, 8AM to 6PM | Saturday, 9AM to 5PM | Sunday, closed.