Find out whether you need to make a claim if your pet has been involved in an accident.
If your pet's been involved in a minor accident and you don't think their life is at risk, you can call vetfone at any time of day or night on 0800 072 8190 for further advice. If they advise you to see a vet, their staff can help to locate your nearest urgent treatment centre.
If your pet's been involved in a more serious accident and you think their life may be at risk, you should see a vet as soon as possible.
If your pet has seen a vet and you would like to start making a claim you can download the pet claim form. We may be able to pay your vet directly.
For more advice you can also call one of our pet claims team on the number below.
E-mails are not encrypted so please only provide us with the requested information, and we will be back in touch if we require any more information to complete your request.
For security reasons please do not send sensitive information such as bank, debit or credit card details via email. MORE THAN cannot be held responsible for information transmitted in this way.
We ask that you please only call us if you need to renew your policy in the next 5 days or to make a claim.
Renewals: 0330 102 3638
Claims: 0330 100 7801
Please note our phone lines will close at 5pm on Thursday 9 April and reopen at 9am on Tuesday 14 April for the Easter Bank Holiday weekend.
If your query is not urgent , please fill in our online form and we will get back to you within 5 days.
Monday to Friday 9am to 5pm
Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
MORE THAN Customer Relations Team
PO Box 255